Extremely poor customer service.

Quazzie

Can you please look at the conversation below and realise how incredibly frustrating it is to get a simple answer from you. 

Even trying to ring you on 1901 I am asked for my number and when I input it, it isn't accepted because it isn't a mobile number. 

Can anyone tell me how to get my UAN number?

[font=Arial, sans-serif]Hello! Next available customer representative will be with you shortly.[/font]
[font=Arial, sans-serif]Representative Vinoth has joined the session[/font]

[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:27:35 PM][/font]
[font=Arial, sans-serif]Welcome to the eir Online Sales team. Please note, for any Customer Service or Technical Support queries please visit www.eir.ie/chatnow[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:27:37 PM][/font]
[font=Arial, sans-serif]My name is Vinoth.R. How can I help you today?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:27:47 PM][/font]
[font=Arial, sans-serif]Hi there. I am currently a customer. Can you tell me what broadband services you can offer me.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:27:59 PM][/font]
[font=Arial, sans-serif]My number is NUMBER WITHDRAWN[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:28:07 PM][/font]
[font=Arial, sans-serif]“I am really glad to help you with that![/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:28:13 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you...[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:30:59 PM][/font]
[font=Arial, sans-serif]To protect your privacy, can you please confirm your Account number, full name on the account, billing address, date of birth and am I chatting with the account holder?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:32:15 PM][/font]
[font=Arial, sans-serif]I am the account holder. My name is Quazzie, ADDRESS, DOB, and you are chatting with the account holder[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:11 PM][/font]
[font=Arial, sans-serif]Thanks Quazzie.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:17 PM][/font]
[font=Arial, sans-serif]May I know your last bill amount?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:34:31 PM][/font]
[font=Arial, sans-serif]76.00 I think[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:37 PM][/font]
[font=Arial, sans-serif]Can I have the eir code Quazzie?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:34:57 PM][/font]
[font=Arial, sans-serif]I can't view my account online. When i log in to your website, it says there are now numbers on my account[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:35:11 PM][/font]
[font=Arial, sans-serif]The EIRCODE is EIRCODE[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:35:39 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you...[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:39:29 PM][/font]
[font=Arial, sans-serif]Are you stull there? It's been a long time[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:39:53 PM][/font]
[font=Arial, sans-serif]Sorry Quazzie[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:33 PM][/font]
[font=Arial, sans-serif]Quazzie. I have checked for fibre availability and its doesnt available to you.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:51 PM][/font]
[font=Arial, sans-serif]You can check our Fibre forecasted updates by following link[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:51 PM][/font]
[font=Arial, sans-serif]http://fibrerollout.ie/where-and-when/[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:41:53 PM][/font]
[font=Arial, sans-serif]I know fibre is not available.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:53 PM][/font]
[font=Arial, sans-serif]The maps are the most up to date info from the engineers If you have specific questions on fibre broadband, please email fibrerollout@eir.ie and we will be happy to help. Please include as much information as possible.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:42:23 PM][/font]
[font=Arial, sans-serif]That's why I asked what can you offer me on what is available. You supply more than just fibre.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:43:05 PM][/font]
[font=Arial, sans-serif]Can you give me my Customer Access Number (UAN)[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:44:21 PM][/font]
[font=Arial, sans-serif]Unfortunately, you are chatting with a member of the Sales team, I will transfer to Service Team, where a member of that team will be happy to help you.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:44:37 PM][/font]
[font=Arial, sans-serif]Please stay online while we switch Quazzie.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:45:55 PM][/font]
[font=Arial, sans-serif]I'm trying to buy broadband. Why are you making this so hard?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:46:47 PM][/font]
[font=Arial, sans-serif]It's been nearly 20 minutes now and you've done nothing only ask me a few questions then tell me I can't get Fibre which I already knew[/font]

[font=Arial, sans-serif]Representative Vinoth has left the session[/font]
[font=Arial, sans-serif]Representative Aman has joined the session[/font]

[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:47:39 PM][/font]
[font=Arial, sans-serif]Hello Quazzie, thanks for contacting eir fixed care web chat. My name is Aman Kumar. How can I help you?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:47:45 PM][/font]
[font=Arial, sans-serif]Please allow me a moment while I go through your previous chat.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:48:27 PM][/font]
[font=Arial, sans-serif]Aman, hopefully you are better than the last person. I am looking for two things. My Customer Access Number (UAN) , and I am looking to buy a new broadband package[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:17 PM][/font]
[font=Arial, sans-serif]Quazzie, I would like to inform you that we do not have the authority to provide you the UAN number over the chat.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:23 PM][/font]
[font=Arial, sans-serif]As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:51:53 PM][/font]
[font=Arial, sans-serif]Can you tell me how I can find out my UAN?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:57 PM][/font]
[font=Arial, sans-serif]I suggest you to please call our loyalty team on 1901, they will help you in the best possible way. Opening hours are Monday to Friday, 9:00 AM to 6:00 PM.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:52:27 PM][/font]
[font=Arial, sans-serif]Only the 1901 team can provide you the UAN number.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:52:47 PM][/font]
[font=Arial, sans-serif]Can you tell me what broadband services you can provide.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:53:09 PM][/font]
[font=Arial, sans-serif]I've been here 25 minutes now and it's like beating my head off a wall it's that frustrating[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:53:43 PM][/font]
[font=Arial, sans-serif]I can understand your frustration and I'm sorry for the inconvenience that it has caused you.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:54:07 PM][/font]
[font=Arial, sans-serif]So... Can you tell me what broadband service EIR can provide to me?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:54:31 PM][/font]
[font=Arial, sans-serif]Quazzie, As I can see you already have broadband on your account.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:55:09 PM][/font]
[font=Arial, sans-serif]Yes. And I am just about to move to Sky unless you can offer me something more competitive than the €76 per month you are currently charging me[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:55:23 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:56:51 PM][/font]
[font=Arial, sans-serif]Unfortunately, I am a member of the fixed team and I do not have the access to do the required. However, I will transfer you to a colleague in sales who will be happy to help you.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:57:29 PM][/font]
[font=Arial, sans-serif]I just got transferred to you from Sales. WTF[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:03 PM][/font]
[font=Arial, sans-serif]If you do not want to be transferred, I will not do it.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:15 PM][/font]
[font=Arial, sans-serif]As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:58:35 PM][/font]
[font=Arial, sans-serif]I'm 30 minutes here trying to find out the answer to a simple question. And no one seems to want to answer it[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:43 PM][/font]
[font=Arial, sans-serif]Quazzie, As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:57 PM][/font]
[font=Arial, sans-serif]The sales will be able to assist you better.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:59:29 PM][/font]
[font=Arial, sans-serif]Can you transfer me to someone who can answer the simple question please[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:59:35 PM][/font]
[font=Arial, sans-serif]Please stay online while I transfer this chat.[/font]

[font=Arial, sans-serif]Representative Aman has left the session[/font]
[font=Arial, sans-serif]Representative Mayank has joined the session[/font]

[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:15 PM][/font]
[font=Arial, sans-serif]Welcome to the eir Online Sales team. Please note, for any Customer Service or Technical Support queries please visit www.eir.ie/chatnow.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:19 PM][/font]
[font=Arial, sans-serif]Good Afternoon, My name is Mayank Singh. How can I help you?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:23 PM][/font]
[font=Arial, sans-serif]Hi Quazzie[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:00:37 PM][/font]
[font=Arial, sans-serif]Mayank. Can you have a read through the chat and answer me the simple question I want an answer to[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:00:57 PM][/font]
[font=Arial, sans-serif]WHAT BROADBAND SERVICE CAN YOU PROVIDE TO ME?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:02:59 PM][/font]
[font=Arial, sans-serif]What I will offer you today is Unlimited broadband service with the speed up to [8Mbps]. Land Line plan “Anytime landline, mobile, and International”, where you will get unlimited calls to Irish and International countries so that you can get connected with your family and friends abroad.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:03 PM][/font]
[font=Arial, sans-serif]You can make the calls at anytime and since it is unlimited you don’t need to worry about the charges as well.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:07 PM][/font]
[font=Arial, sans-serif]The price for this bundle is €69.98 per month and contract period is for 12 months.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:13 PM][/font]
[font=Arial, sans-serif]Shall I help you with it?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:04:05 PM][/font]
[font=Arial, sans-serif]Why is it €69.98 for 8mb/s but only €30 for 1000mb/s?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:04:37 PM][/font]
[font=Arial, sans-serif]Quazzie , 1000 mbps is over €99 per month.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:04:45 PM][/font]
[font=Arial, sans-serif]Speeds depends upon the various addresses.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:05:35 PM][/font]
[font=Arial, sans-serif]On your website you are offering Broadband + Landline for €29.99. Why can't I have this deal?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:05:41 PM][/font]
[font=Arial, sans-serif]https://www.eir.ie/bundles/[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:06:09 PM][/font]
[font=Arial, sans-serif]This is for the new customers and new accounts.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:06:25 PM][/font]
[font=Arial, sans-serif]That's ok[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:06:47 PM][/font]
[font=Arial, sans-serif]I will be leaving my account and going to SKY very soon so. Thank you for your help[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:07:11 PM][/font]
[font=Arial, sans-serif]Is there anything else I can help you with?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:07:25 PM][/font]
[font=Arial, sans-serif]No.[/font]

eir: Nicole

Quazzie wrote: »

Can you please look at the conversation below and realise how incredibly frustrating it is to get a simple answer from you. 

Even trying to ring you on 1901 I am asked for my number and when I input it, it isn't accepted because it isn't a mobile number. 

Can anyone tell me how to get my UAN number?

[font=Arial, sans-serif]Hello! Next available customer representative will be with you shortly.[/font]
[font=Arial, sans-serif]Representative Vinoth has joined the session[/font]

[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:27:35 PM][/font]
[font=Arial, sans-serif]Welcome to the eir Online Sales team. Please note, for any Customer Service or Technical Support queries please visit www.eir.ie/chatnow[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:27:37 PM][/font]
[font=Arial, sans-serif]My name is Vinoth.R. How can I help you today?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:27:47 PM][/font]
[font=Arial, sans-serif]Hi there. I am currently a customer. Can you tell me what broadband services you can offer me.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:27:59 PM][/font]
[font=Arial, sans-serif]My number is NUMBER WITHDRAWN[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:28:07 PM][/font]
[font=Arial, sans-serif]“I am really glad to help you with that![/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:28:13 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you...[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:30:59 PM][/font]
[font=Arial, sans-serif]To protect your privacy, can you please confirm your Account number, full name on the account, billing address, date of birth and am I chatting with the account holder?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:32:15 PM][/font]
[font=Arial, sans-serif]I am the account holder. My name is Quazzie, ADDRESS, DOB, and you are chatting with the account holder[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:11 PM][/font]
[font=Arial, sans-serif]Thanks Quazzie.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:17 PM][/font]
[font=Arial, sans-serif]May I know your last bill amount?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:34:31 PM][/font]
[font=Arial, sans-serif]76.00 I think[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:34:37 PM][/font]
[font=Arial, sans-serif]Can I have the eir code Quazzie?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:34:57 PM][/font]
[font=Arial, sans-serif]I can't view my account online. When i log in to your website, it says there are now numbers on my account[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:35:11 PM][/font]
[font=Arial, sans-serif]The EIRCODE is EIRCODE[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:35:39 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you...[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:39:29 PM][/font]
[font=Arial, sans-serif]Are you stull there? It's been a long time[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:39:53 PM][/font]
[font=Arial, sans-serif]Sorry Quazzie[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:33 PM][/font]
[font=Arial, sans-serif]Quazzie. I have checked for fibre availability and its doesnt available to you.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:51 PM][/font]
[font=Arial, sans-serif]You can check our Fibre forecasted updates by following link[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:51 PM][/font]
[font=Arial, sans-serif]http://fibrerollout.ie/where-and-when/[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:41:53 PM][/font]
[font=Arial, sans-serif]I know fibre is not available.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:41:53 PM][/font]
[font=Arial, sans-serif]The maps are the most up to date info from the engineers If you have specific questions on fibre broadband, please email fibrerollout@eir.ie and we will be happy to help. Please include as much information as possible.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:42:23 PM][/font]
[font=Arial, sans-serif]That's why I asked what can you offer me on what is available. You supply more than just fibre.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:43:05 PM][/font]
[font=Arial, sans-serif]Can you give me my Customer Access Number (UAN)[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:44:21 PM][/font]
[font=Arial, sans-serif]Unfortunately, you are chatting with a member of the Sales team, I will transfer to Service Team, where a member of that team will be happy to help you.[/font]
[font=Arial, sans-serif]Vinoth[/font]
[font=Arial, sans-serif][1:44:37 PM][/font]
[font=Arial, sans-serif]Please stay online while we switch Quazzie.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:45:55 PM][/font]
[font=Arial, sans-serif]I'm trying to buy broadband. Why are you making this so hard?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:46:47 PM][/font]
[font=Arial, sans-serif]It's been nearly 20 minutes now and you've done nothing only ask me a few questions then tell me I can't get Fibre which I already knew[/font]

[font=Arial, sans-serif]Representative Vinoth has left the session[/font]
[font=Arial, sans-serif]Representative Aman has joined the session[/font]

[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:47:39 PM][/font]
[font=Arial, sans-serif]Hello Quazzie, thanks for contacting eir fixed care web chat. My name is Aman Kumar. How can I help you?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:47:45 PM][/font]
[font=Arial, sans-serif]Please allow me a moment while I go through your previous chat.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:48:27 PM][/font]
[font=Arial, sans-serif]Aman, hopefully you are better than the last person. I am looking for two things. My Customer Access Number (UAN) , and I am looking to buy a new broadband package[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:17 PM][/font]
[font=Arial, sans-serif]Quazzie, I would like to inform you that we do not have the authority to provide you the UAN number over the chat.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:23 PM][/font]
[font=Arial, sans-serif]As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:51:53 PM][/font]
[font=Arial, sans-serif]Can you tell me how I can find out my UAN?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:51:57 PM][/font]
[font=Arial, sans-serif]I suggest you to please call our loyalty team on 1901, they will help you in the best possible way. Opening hours are Monday to Friday, 9:00 AM to 6:00 PM.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:52:27 PM][/font]
[font=Arial, sans-serif]Only the 1901 team can provide you the UAN number.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:52:47 PM][/font]
[font=Arial, sans-serif]Can you tell me what broadband services you can provide.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:53:09 PM][/font]
[font=Arial, sans-serif]I've been here 25 minutes now and it's like beating my head off a wall it's that frustrating[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:53:43 PM][/font]
[font=Arial, sans-serif]I can understand your frustration and I'm sorry for the inconvenience that it has caused you.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:54:07 PM][/font]
[font=Arial, sans-serif]So... Can you tell me what broadband service EIR can provide to me?[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:54:31 PM][/font]
[font=Arial, sans-serif]Quazzie, As I can see you already have broadband on your account.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:55:09 PM][/font]
[font=Arial, sans-serif]Yes. And I am just about to move to Sky unless you can offer me something more competitive than the €76 per month you are currently charging me[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:55:23 PM][/font]
[font=Arial, sans-serif]One moment please, I'll check that for you.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:56:51 PM][/font]
[font=Arial, sans-serif]Unfortunately, I am a member of the fixed team and I do not have the access to do the required. However, I will transfer you to a colleague in sales who will be happy to help you.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:57:29 PM][/font]
[font=Arial, sans-serif]I just got transferred to you from Sales. WTF[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:03 PM][/font]
[font=Arial, sans-serif]If you do not want to be transferred, I will not do it.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:15 PM][/font]
[font=Arial, sans-serif]As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:58:35 PM][/font]
[font=Arial, sans-serif]I'm 30 minutes here trying to find out the answer to a simple question. And no one seems to want to answer it[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:43 PM][/font]
[font=Arial, sans-serif]Quazzie, As I am from fixed services team, I have limited access to check the required.[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:58:57 PM][/font]
[font=Arial, sans-serif]The sales will be able to assist you better.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][1:59:29 PM][/font]
[font=Arial, sans-serif]Can you transfer me to someone who can answer the simple question please[/font]
[font=Arial, sans-serif]Aman[/font]
[font=Arial, sans-serif][1:59:35 PM][/font]
[font=Arial, sans-serif]Please stay online while I transfer this chat.[/font]

[font=Arial, sans-serif]Representative Aman has left the session[/font]
[font=Arial, sans-serif]Representative Mayank has joined the session[/font]

[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:15 PM][/font]
[font=Arial, sans-serif]Welcome to the eir Online Sales team. Please note, for any Customer Service or Technical Support queries please visit www.eir.ie/chatnow.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:19 PM][/font]
[font=Arial, sans-serif]Good Afternoon, My name is Mayank Singh. How can I help you?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:00:23 PM][/font]
[font=Arial, sans-serif]Hi Quazzie[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:00:37 PM][/font]
[font=Arial, sans-serif]Mayank. Can you have a read through the chat and answer me the simple question I want an answer to[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:00:57 PM][/font]
[font=Arial, sans-serif]WHAT BROADBAND SERVICE CAN YOU PROVIDE TO ME?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:02:59 PM][/font]
[font=Arial, sans-serif]What I will offer you today is Unlimited broadband service with the speed up to [8Mbps]. Land Line plan “Anytime landline, mobile, and International”, where you will get unlimited calls to Irish and International countries so that you can get connected with your family and friends abroad.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:03 PM][/font]
[font=Arial, sans-serif]You can make the calls at anytime and since it is unlimited you don’t need to worry about the charges as well.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:07 PM][/font]
[font=Arial, sans-serif]The price for this bundle is €69.98 per month and contract period is for 12 months.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:03:13 PM][/font]
[font=Arial, sans-serif]Shall I help you with it?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:04:05 PM][/font]
[font=Arial, sans-serif]Why is it €69.98 for 8mb/s but only €30 for 1000mb/s?[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:04:37 PM][/font]
[font=Arial, sans-serif]Quazzie , 1000 mbps is over €99 per month.[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:04:45 PM][/font]
[font=Arial, sans-serif]Speeds depends upon the various addresses.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:05:35 PM][/font]
[font=Arial, sans-serif]On your website you are offering Broadband + Landline for €29.99. Why can't I have this deal?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:05:41 PM][/font]
[font=Arial, sans-serif]https://www.eir.ie/bundles/[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:06:09 PM][/font]
[font=Arial, sans-serif]This is for the new customers and new accounts.[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:06:25 PM][/font]
[font=Arial, sans-serif]That's ok[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:06:47 PM][/font]
[font=Arial, sans-serif]I will be leaving my account and going to SKY very soon so. Thank you for your help[/font]
[font=Arial, sans-serif]Mayank[/font]
[font=Arial, sans-serif][2:07:11 PM][/font]
[font=Arial, sans-serif]Is there anything else I can help you with?[/font]
[font=Arial, sans-serif]You[/font]
[font=Arial, sans-serif][2:07:25 PM][/font]
[font=Arial, sans-serif]No.[/font]

Hi there Quazzie,

Thank you for getting in touch with us. 

We are unable to provide you with your UAN via our Social Media channels. The only department who can provide this is our Loyalty team who you can contact on 1901 selecting option 1 for Customer Care, option 4, then option 2 for Loyalty. 


If your number is not recognised, I would advise you contacting Sales on 1800 503 303 as they do not require a number and they can transfer you to Loyalty from there.


You can also find your UAN number on the top right-hand corner of your bill.


~ Nicole