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Moving home

  • 21-02-2019 5:43pm
    #1
    kmurray
    Registered Users Posts: 90 ✭✭


    It seems impossible to actually speak to any one to change address.

    I did speak to a rep once and he promised a call back but alas I may have to wait forever.

    Filled out the online form but I'm not sure it goes anywhere as no one responds.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kmurray wrote: »
    It seems impossible to actually speak to any one to change address.

    I did speak to a rep once and he promised a call back but alas I may have to wait forever.

    Filled out the online form but I'm not sure it goes  anywhere as no one responds.
    Hi kmurray, 

    Are you looking to move your account to a new address?

    When did you fill out the online form? 

    If you could PM the following details I can follow this up for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


  • #3
    kmurray
    Registered Users Posts: 90 ✭✭kmurray


    eir: Grainne wrote: »
    Hi kmurray, 

    Are you looking to move your account to a new address?

    When did you fill out the online form? 

    If you could PM the following details I can follow this up for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne

    Ho grainne,

    I did eventually speak to someone and requested the move which has been auctioned.

    For some reason they turned off my internet today and I don't move untill next week.. very strange thing to do


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kmurray wrote: »
    eir: Grainne wrote: »
    Hi kmurray, 

    Are you looking to move your account to a new address?

    When did you fill out the online form? 

    If you could PM the following details I can follow this up for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne

    Ho grainne,

    I did eventually speak to someone and requested the move which has been auctioned.

    For some reason they turned off my internet today and I don't move untill next week.. very strange thing to do
    Hi kmurray, 

    Thanks for getting back to me. 

    Sorry to hear that. Could you PM the details I requested above and I will look into this. 

    Thanks, 
    Grainne


  • #5
    kmurray
    Registered Users Posts: 90 ✭✭kmurray


    I have tried to get through to the moving home team but it hangs up after being on hold for 30 mins

    My new house can't have broadband and I need to ensure I am not charged.


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kmurray wrote: »
    I have tried to get through to the moving home team but it hangs up after being on hold for 30 mins

    My new house can't have broadband and I need to ensure I am not charged.
    Hi kmurray, 

    There is an alternative contact number for the moving home team. 

    The contact number for this team is  1800242535
    The details can be found here

    Thanks, 
    Grainne


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  • #7
    kmurray
    Registered Users Posts: 90 ✭✭kmurray


    eir: Grainne wrote: »
    Hi kmurray, 

    There is an alternative contact number for the moving home team. 

    The contact number for this team is  1800242535
    The details can be found here

    Thanks, 
    Grainne

    That is the number I have been calling. It hangs ups after 30 mins


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kmurray wrote: »
    eir: Grainne wrote: »
    Hi kmurray, 

    There is an alternative contact number for the moving home team. 

    The contact number for this team is  1800242535
    The details can be found here

    Thanks, 
    Grainne

    That is the number I have been calling. It hangs ups after 30 mins
    Hi kmurray, 

    You can call either the above number or call our customer care team on 1901 and they will transfer you through to this team. 

    Thanks, 
    Grainne


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