This is ridiculous

MadamRazz

Hello
I'm in work trying to get through to someone on your cancellation team. We have an outstanding balance from a previous client that we want to pay but I need the name changed to the company name in order to do this and I was told in order to change the name, the account has to be closed and reopened. 

Between getting passed bounced around to different departments and disconnected a few times, I've spent 2.5 - 3 hours on hold. Is there anyway someone from the cancellation team could call me back?

eir: Linzi

MadamRazz wrote: »

Hello
I'm in work trying to get through to someone on your cancellation team. We have an outstanding balance from a previous client that we want to pay but I need the name changed to the company name in order to do this and I was told in order to change the name, the account has to be closed and reopened. 

Between getting passed bounced around to different departments and disconnected a few times, I've spent 2.5 - 3 hours on hold. Is there anyway someone from the cancellation team could call me back?

Hi MadamRazz

Unfortunately we wouldn't be able to deal with this request through Social Media.  If this is a business account you would need to speak with our business support team.  More information on how to contact them can be found here.

Many thanks

Linzi

MadamRazz

eir: Linzi wrote: »

MadamRazz wrote: »

Hello
I'm in work trying to get through to someone on your cancellation team. We have an outstanding balance from a previous client that we want to pay but I need the name changed to the company name in order to do this and I was told in order to change the name, the account has to be closed and reopened. 

Between getting passed bounced around to different departments and disconnected a few times, I've spent 2.5 - 3 hours on hold. Is there anyway someone from the cancellation team could call me back?

Hi MadamRazz

Unfortunately we wouldn't be able to deal with this request through Social Media.  If this is a business account you would need to speak with our business support team.  More information on how to contact them can be found here.

Many thanks

Linzi

Hi Linzi
The account is a private one. After sitting on hold for an hour I got through to someone. He couldnt really help but will supposedly ring me back in 5 minutes. Or so he said over 10 minutes ago.

manutd2007

good luck with that, your dealing with one of the most incompetent companies in the world 

eir: Linzi

MadamRazz wrote: »

eir: Linzi wrote: »

MadamRazz wrote: »

Hello
I'm in work trying to get through to someone on your cancellation team. We have an outstanding balance from a previous client that we want to pay but I need the name changed to the company name in order to do this and I was told in order to change the name, the account has to be closed and reopened. 

Between getting passed bounced around to different departments and disconnected a few times, I've spent 2.5 - 3 hours on hold. Is there anyway someone from the cancellation team could call me back?

Hi MadamRazz

Unfortunately we wouldn't be able to deal with this request through Social Media.  If this is a business account you would need to speak with our business support team.  More information on how to contact them can be found here.

Many thanks

Linzi

Hi Linzi
The account is a private one. After sitting on hold for an hour I got through to someone. He couldnt really help but will supposedly ring me back in 5 minutes. Or so he said over 10 minutes ago.

Hi MdamRazz

Can you pm me the following details along with the query and I can look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

~Linzi