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Sim no longer works for calls/texts, only data works??

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  • 25-02-2019 1:31pm
    #1
    conor2469
    Registered Users Posts: 523 ✭✭✭


    I am a prepay eir customer. I cannot make/receive calls on my eir sim. I cannot send or receive texts either. All that works is my data. I have 32 euro credit so thats not the problem. I have put another sim in my phone and it works fine, so there is no issue in the handset.
    Could someone check my number and see if something is amiss with my account.


Comments

  • Options
    #2
    B_ecke_r
    Registered Users Posts: 491 ✭✭B_ecke_r


    when did you last top up ? 


  • Options
    #3
    conor2469
    Registered Users Posts: 523 ✭✭✭conor2469


    B_ecke_r wrote: »
    when did you last top up ? 
    In the last few days, cannot remember the exact day.


  • Options
    #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    conor2469 wrote: »
    I am a prepay eir customer. I cannot make/receive calls on my eir sim. I cannot send or receive texts either. All that works is my data. I have 32 euro credit so thats not the problem. I have put another sim in my phone and it works fine, so there is no issue in the handset.
    Could someone check my number and see if something is amiss with my account.
    Hi conor2469

    Could you pm me the following details please and I will look into this for you. 

    Account name:
    Account number:
    Are you the account holder?
    PIN:

    Many thanks

    Linzi


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