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Are there Eir broadband issues today?

  • 25-02-2019 5:35pm
    #1
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭


    A customer of ours has reported that they cannot access a number of sites including Gmail, and we cannot ping Google's DNS server from their site either. However, they do have access to most other websites though, so the broadband line is actually up. I have traced the problem, and it seems that one particular router doesn't seem to know the way back to the site. 

    I am currently on hold for about 40 minutes trying to speak to someone. But anybody confirm that Eir are in fact having problems today? In Dublin West. 


Comments

  • #2
    iusha12
    Registered Users Posts: 11 ✭iusha12


    Yes I’m having problems aswell can’t acces some websites, changed to google dns can acces some but still not all websites.Dublin


  • #3
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭jeremyj1968


    Rang the main number 1890 260260 and got a human after 30 minutes who told me that I'd called the wrong number and that I was in malicious calls, and then routed me to the start of the queue for tech support. Go through to tech support who told me that because there was no name on the account I had to ring customer care, add my name as a contact and then ring tech support again. Such a waste of time. 


  • #4
    slavetothegrind
    Registered Users, Registered Users 2 Posts: 2,789 ✭✭✭slavetothegrind


    there are in enfield, on and off all evening.

    Ok so i logged in to my Eir account and went to the report fault button.

    I am logged in now yeah so they know who i am and my account details. They present me with a form for name , address, account number and reference a 2 day window for response.

    If that isn't a PFO then what is?

    What is the story here?


  • #5
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,263 ✭✭✭3rdDegree


    I'm also experiencing problems in West Dublin since Sunday night. Very similar to what was described above.

    I logged a fault. Not much else to do. From some of the posts here, looks like Eir's support has gone to pot since the last time I had to use them.

    Thanks


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    jeremyj1968 wrote: »
    A customer of ours has reported that they cannot access a number of sites including Gmail, and we cannot ping Google's DNS server from their site either. However, they do have access to most other websites though, so the broadband line is actually up. I have traced the problem, and it seems that one particular router doesn't seem to know the way back to the site. 

    I am currently on hold for about 40 minutes trying to speak to someone. But anybody confirm that Eir are in fact having problems today? In Dublin West. 
    iusha12 wrote: »
    Yes I’m having problems aswell can’t acces some websites, changed to google dns can acces some but still not all websites.Dublin
    slavetothegrind wrote: »
    there are in enfield, on and off all evening.

    Ok so i logged in to my Eir account and went to the report fault button.

    I am logged in now yeah so they know who i am and my account details. They present me with a form for name , address, account number and reference a 2 day window for response.

    If that isn't a PFO then what is?

    What is the story here?
    3rdDegree wrote: »
    I'm also experiencing problems in West Dublin since Sunday night. Very similar to what was described above.

    I logged a fault. Not much else to do. From some of the posts here, looks like Eir's support has gone to pot since the last time I had to use them.

    Thanks
    Hi all, 

    Sorry to hear you are all having problems with your broadband. 

    I would advise contacting our technical team to get this investigated. You can call this team on 1890260260 or alternatively, you can contact our online technical team here

    You can also find details on how to log a fault here

    Our apologies for the inconvenience caused. 

    Grainne


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  • #7
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭jeremyj1968


    Hi Grainne, 

    We rang Customer Care this morning, as tech support wont speak to me without a contact name on the account, but can't get through. 
    Can you confirm that there are issues on the Eir network, as my boss wants is looking at replacing the hardware here to try to replace the problem and I don't think there is anything wrong with the on site hardware. 

    thanks, 


  • #8
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭jeremyj1968


    My colleague got through to support and they said that there is a DNS problem. Looks more like a routing problem to me. All the domain names are being resolved correctly, but the traffic is not being router correctly. 


  • #9
    Vasiok
    Registered Users Posts: 11 ✭Vasiok


    Still having problems with eir for two days now.


  • #10
    Vasiok
    Registered Users Posts: 11 ✭Vasiok


    Still having problems with eir for two days now.


  • #11
    iusha12
    Registered Users Posts: 11 ✭iusha12


    Me too, still having problems. Anyone find a solution or something? Changed to gooogles dns in router setting still same shi t


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  • #12
    r0chf0rt
    Registered Users Posts: 262 ✭✭r0chf0rt


    Vasiok wrote: »
    Still having problems with eir for two days now.
    iusha12 wrote: »
    Me too, still having problems. Anyone find a solution or something? Changed to gooogles dns in router setting still same shi t
    I was having the same issues in West Dublin since Sunday. Its working fine this morning. I did log a fault yesterday and they said they would ring me back but never did.


  • #13
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭jeremyj1968


    Same problem here this morning as well. I can't ping the Google DNS server 8.8.8.8 at all, and still no access to Gmail. I can ping it from another Eir connection. My thoughts are there are routing issues between particular parts of the Eir network and parts of the Internet, particularly Google sites. 

    At this stage I am going to set a proxy server. 


  • #14
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    jeremyj1968 wrote: »
    My colleague got through to support and they said that there is a DNS problem. Looks more like a routing problem to me. All the domain names are being resolved correctly, but the traffic is not being router correctly. 
    Vasiok wrote: »
    Still having problems with eir for two days now.
    iusha12 wrote: »
    Me too, still having problems. Anyone find a solution or something? Changed to gooogles dns in router setting still same shi t
    jeremyj1968 wrote: »
    Same problem here this morning as well. I can't ping the Google DNS server 8.8.8.8 at all, and still no access to Gmail. I can ping it from another Eir connection. My thoughts are there are routing issues between particular parts of the Eir network and parts of the Internet, particularly Google sites. 

    At this stage I am going to set a proxy server. 
    Hi All, 

    I have been advised that there was a problem in west Dublin area. 

    This is due to be resolved this evening at 6. 

    Sincere apologies for the inconvenience caused. 

    Grainne


  • #15
    jeremyj1968
    Registered Users Posts: 2,331 ✭✭✭jeremyj1968


    Back up and running here. 


  • #16
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    jeremyj1968 wrote: »
    Back up and running here. 
    Glad to hear that jeremyj1968, 

    Thanks for letting us know. 

    Grainne


  • #17
    Vasiok
    Registered Users Posts: 11 ✭Vasiok


    I am still having issues and now the phone is not working as well. 


  • #18
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Vasiok wrote: »
    I am still having issues and now the phone is not working as well. 
    Hi vasiok, 

    If you contact our technical team on 1890260260 or our online technical team here they will be able to investigate this for you

    Thanks, 
    Grainne


  • #19
    murphym7
    Registered Users, Registered Users 2 Posts: 2,035 ✭✭✭murphym7


    I'm in Cork and braodband has been very skethcy for the last few days. Its down there now again, what is going on?


  • #20
    Vasiok
    Registered Users Posts: 11 ✭Vasiok


    Contacted them a few times already. Lucan experiences downtime. But it has beed like this for last 3 days already and they don't even have any idea of at least some estimates of when it will get fixed. 


  • #21
    pbirney
    Registered Users Posts: 1,432 ✭✭✭pbirney


    Vasiok wrote: »
    Contacted them a few times already. Lucan experiences downtime. But it has beed like this for last 3 days already and they don't even have any idea of at least some estimates of when it will get fixed. 

    Lucan back since earlier this evening.


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  • #22
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    pbirney wrote: »
    Vasiok wrote: »
    Contacted them a few times already. Lucan experiences downtime. But it has beed like this for last 3 days already and they don't even have any idea of at least some estimates of when it will get fixed. 

    Lucan back since earlier this evening.
    Glad to hear this is resolved. 

    Thanks for letting us know. 

    Grainne


  • #23
    Vasiok
    Registered Users Posts: 11 ✭Vasiok


    pbirney wrote: »
    Vasiok wrote: »
    Contacted them a few times already. Lucan experiences downtime. But it has beed like this for last 3 days already and they don't even have any idea of at least some estimates of when it will get fixed. 

    Lucan back since earlier this evening.
    Hm... Not for me ((. My internet is working the same, only some web sites are working and the phone is still dead :(


  • #24
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Vasiok wrote: »
    pbirney wrote: »
    Vasiok wrote: »
    Contacted them a few times already. Lucan experiences downtime. But it has beed like this for last 3 days already and they don't even have any idea of at least some estimates of when it will get fixed. 

    Lucan back since earlier this evening.
    Hm... Not for me ((. My internet is working the same, only some web sites are working and the phone is still dead :(
    Hi Vasiok, 

    I would advise contacting our technical team about your phone and they will be able to investigate what the problem is. 

    They can be contacted by calling 1890260260 or our online technical team here

    Thanks, 
    Grainne


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