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New FTTH install - phone routed via copper

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  • 26-02-2019 1:07pm
    #1
    leex
    Registered Users Posts: 1,227 ✭✭✭


    Do new FTTH installs (move to Eir from another provider) always leave the telephone connection on copper where it exists. Can this telephone configuration be changed to fibre/router after install?


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    #2
    B_ecke_r
    Registered Users Posts: 491 ✭✭B_ecke_r


    most likely you'll have ordered a VOBB service and the technician will take the copper or leave it if it is not interfering with the install 


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    #3
    leex
    Registered Users Posts: 1,227 ✭✭✭leex


    B_ecke_r wrote: »
    most likely you'll have ordered a VOBB service and the technician will take the copper or leave it if it is not interfering with the install 
    That is what I expected we had ordered but line has transferred from old provider and is still active on copper.


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    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    leex wrote: »
    Do new FTTH installs (move to Eir from another provider) always leave the telephone connection on copper where it exists. Can this telephone configuration be changed to fibre/router after install?
    Hi leex, 

    Could you PM the following details and I can check what services you have signed up for?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


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