cancelled account and received my first bill

pat1981

Hi,
I ordered 2 mobile sim only plans online ( 6 month special 29.98, thereafter 50). on 28th january 2019.
I received sims a couple days later but that when the nightmare began, i.e trying to port my numbers over.
I spent hours between online chat and cs over 2 days and there was nobody that could assist me.
I had enough and after many more hours waiting cancelled my subscription .
I was told that there would be no charges as I had not incurred any usage on my plan.
I asked her to delete my banking details from her system, which she said she had done.

Today I received a bill from eir for 50.42 payment due to be taken 7th march.

Is this a joke, eir? do eir think I’m going to spend hours on the phone again,
hopefully someone from eir on boards can resolve this.

eir: Linzi

pat1981 wrote: »

Hi,
I ordered 2 mobile sim only plans online ( 6 month special 29.98, thereafter 50). on 28th january 2019.
I received sims a couple days later but that when the nightmare began, i.e trying to port my numbers over.
I spent hours between online chat and cs over 2 days and there was nobody that could assist me.
I had enough and after many more hours waiting cancelled my subscription .
I was told that there would be no charges as I had not incurred any usage on my plan.
I asked her to delete my banking details from her system, which she said she had done.

Today I received a bill from eir for 50.42 payment due to be taken 7th march.

Is this a joke, eir? do eir think I’m going to spend hours on the phone again,
hopefully someone from eir on boards can resolve this.

Hi pat1981

Can you pm me the following details and I will look into this for you. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks 

Linzi

pat1981

Pm sent.

eir: Linzi

pat1981 wrote: »

Pm sent.

Thanks pat1981

I have replied to your pm

Linzi