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Avail of Eir's offer

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  • 27-02-2019 3:23pm
    #1
    NoBread
    Registered Users Posts: 91 ✭✭


    Hi, I notice Eir have an offer running for broadband and landline for 12 months for €44.98 per month, on a 12 month contract. 
    I am currently an Eir customer, but I want to avail of this deal. When I select it online, I am shown a bundle activation fee of 39.99, which is fine, but also an installation fee of 249.99 with 150 discounted off this, leaving 99.99 to pay for installation. However, as I am currently an Eir Fibre customer, I shouldn't have to pay for installation. 
    Can I avail of this deal please without the installation fee?
    Thanks.


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    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    NoBread wrote: »
    Hi, I notice Eir have an offer running for broadband and landline for 12 months for €44.98 per month, on a 12 month contract. 
    I am currently an Eir customer, but I want to avail of this deal. When I select it online, I am shown a bundle activation fee of 39.99, which is fine, but also an installation fee of 249.99 with 150 discounted off this, leaving 99.99 to pay for installation. However, as I am currently an Eir Fibre customer, I shouldn't have to pay for installation. 
    Can I avail of this deal please without the installation fee?
    Thanks.
    Hi NoBread, 

    That offer is only available to new customers. 

    Existing customers need to either go to a store or contact our customer care team on 1901

    Thanks, 
    Grainne


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    #3
    NoBread
    Registered Users Posts: 91 ✭✭NoBread


    Ok, thanks. It does take you to the offer page by clicking on the "Existing customer" part, so maybe change that on the website.


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    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    NoBread wrote: »
    Ok, thanks. It does take you to the offer page by clicking on the "Existing customer" part, so maybe change that on the website.
    No problem, 

    Thanks for letting me know. I will pass that onto the relevant team. 

    Grainne


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    #5
    fritzelly
    Registered Users Posts: 17,510 ✭✭✭✭fritzelly


    You're looking at the FTTH offer and everyone pays 99.99 install fee regardless if you are a customer already


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