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A guide to upcoming changes: Debit card balances becoming accurate.

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  • 28-02-2019 11:50am
    #1
    Tow
    Registered Users Posts: 7,415 ✭✭✭


    Dear BOI,

    In your document 'A guide to upcoming changes'. Section 4, Paragraph 7 it states:

    We have clarified in out debit card terms and conditions that if we authorise a card payment for you to any retailer, this will immediately reduce the available balance in your account (including any agreed overdraft if you have one) by the payment amount.

    It is a long standing issue that BOI account balances are often inaccurate, mainly caused by the use of Debit Cards.
    • Can you provide more details on the above systems change? 
    • Will it be implemented on the 11th of May, along with the other changes?

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



Comments

  • Options
    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi Tow,

    Thanks for your interest,

    As soon as we have more information relating to changes and specific dates, we'll come back to you here on this thread.

    Thanks,

    Lorna


  • Options
    #3
    Tow
    Registered Users Posts: 7,415 ✭✭✭Tow


    Hi Lorna,

    Do you have any updates?

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • Options
    #4
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi Tow,

    Thanks for the message.

    Any updates will be posted here.

    Thanks,

    Lorna


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    #5
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    Means nothing. They're just restating the way the system SHOULD be working. Officially they're blind to this shadow problem. Business side don't understand it. The balance issue is an IT legacy problem.The mantra is that the new system will sort it all out. I sincerely hope so


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