High bill / Bad installation

J.Abruzzi

[font=Calibri, sans-serif]Singed up  with Eir (broadband and mobile ) appox 6 weeks ago got 1st bill for 250 euro seems a bit on the high side ?[/font]
[font=Calibri, sans-serif]Installation didn’t go so good installer put the router 4 meters away from the nearest wall sockets[/font]
[font=Calibri, sans-serif]Said It wasn’t his problem  that I’d have to ring Eir to get someone else out to do it[/font]
[font=Calibri, sans-serif](had to buy the cable myself and sort it )[/font]
[font=Calibri, sans-serif]Tried to port my old number to Eir mobile still not done..[/font]
[font=Calibri, sans-serif]Have been the phone to Eir (on hold) for a total for about  5 hours and web chat 3 hours trying to sort these problems but to no avail....[/font]
[font=Calibri, sans-serif]Any help or advice would be greatly appreciated[/font]
[font=Calibri, sans-serif]Thanks[/font]

eir: Grainne

J.Abruzzi wrote: »

[font=Calibri, sans-serif]Singed up  with Eir (broadband and mobile ) appox 6 weeks ago got 1st bill for 250 euro seems a bit on the high side ?[/font]
[font=Calibri, sans-serif]Installation didn’t go so good installer put the router 4 meters away from the nearest wall sockets[/font]
[font=Calibri, sans-serif]Said It wasn’t his problem  that I’d have to ring Eir to get someone else out to do it[/font]
[font=Calibri, sans-serif](had to buy the cable myself and sort it )[/font]
[font=Calibri, sans-serif]Tried to port my old number to Eir mobile still not done..[/font]
[font=Calibri, sans-serif]Have been the phone to Eir (on hold) for a total for about  5 hours and web chat 3 hours trying to sort these problems but to no avail....[/font]
[font=Calibri, sans-serif]Any help or advice would be greatly appreciated[/font]
[font=Calibri, sans-serif]Thanks[/font]

Hi J.Abruzzi, 

That bill seems to be very high. Could you PM the following details and I can investigate this? 

1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder? 

Thanks, 
Grainne

J.Abruzzi

PM Sent 
Thanks 

eir: Grainne

J.Abruzzi wrote: »

PM Sent 
Thanks 

Thanks J.Abruzzi, 

I have responded to your PM. 

Thanks, 
Grainne