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Initiate porting for my wife

  • 28-02-2019 7:13pm
    #1
    slith
    Registered Users, Registered Users 2 Posts: 80 ✭✭


    Hello,

    I've been trying to get to you on webchat and on the phone for over a week. I have an account with TWO mobile phone numbers in it. The second one needs to be changed to a ported number from a different network.

    Can someone please get back to me ASAP, I am paying into this contract now for nearly 10 days and my wife cannot use her new Eir SIM until this is ported, meanwhile she keeps having to top up with the other provider.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    slith wrote: »
    Hello,

    I've been trying to get to you on webchat and on the phone for over a week. I have an account with TWO mobile phone numbers in it. The second one needs to be changed to a ported number from a different network.

    Can someone please get back to me ASAP, I am paying into this contract now for nearly 10 days and my wife cannot use her new Eir SIM until this is ported, meanwhile she keeps having to top up with the other provider.
    Hi slith, 

    Sorry to hear the number has not been ported. 

    Could you PM the following details and I can process this? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder / Authorised User? 
    6. Mobile Number (Temporary and number you want to be ported?
    7. Is this number on billpay or Prepaid? If billpay please confirm the account network and what network the number is being ported from? 

    Thanks, 
    Grainne


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