Overcharged for what? Bill No 737640504

Phoenix1608

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

fritzelly

Remember bills will be by the billing period not by the month - so usage will span over two consecutive months
All users can be transferred to unlimited download - make sure to ask for that. Based on your usage over 2 days in March you need it.

Phoenix1608

fritzelly wrote: »

Remember bills will be by the billing period not by the month - so usage will span over two consecutive months
All users can be transferred to unlimited download - make sure to ask for that. Based on your usage over 2 days in March you need it.

I am unlimited, my data gets reset same day every month and the money is directly debited same day each month. Its been this way since 2012 when I started with them. This thread is for the attention of EIR representatives, as Eir no longer have their own forum. Thanks for your concern though.

fritzelly

Phoenix1608 wrote: »

fritzelly wrote: »

Remember bills will be by the billing period not by the month - so usage will span over two consecutive months
All users can be transferred to unlimited download - make sure to ask for that. Based on your usage over 2 days in March you need it.

I am unlimited

Not 1TB unlimited which anyone who was in contract prior to the end of July last year would be on
All broadband is now truly unlimited with eir - there is no 1TB limit or excess usage charges, but you need to be moved on to the package

Phoenix1608

fritzelly wrote: »

Phoenix1608 wrote: »

fritzelly wrote: »

Remember bills will be by the billing period not by the month - so usage will span over two consecutive months
All users can be transferred to unlimited download - make sure to ask for that. Based on your usage over 2 days in March you need it.

I am unlimited

Not 1TB unlimited which anyone who was in contract prior to the end of July last year would be on
All broadband is now truly unlimited with eir - there is no 1TB limit or excess usage charges, but you need to be moved on to the package

Didnt know about this can you provide me the documentation please?

fritzelly

See under "My broadband usage allowance"

https://www.eir.ie/support/billing/usage-allowance/

Phoenix1608

fritzelly wrote: »

See under "My broadband usage allowance"

https://www.eir.ie/support/billing/usage-allowance/

Wow, why were existing customers not made aware of this? Thanks for the info 

[font=GT-Walsheim-Regular, Arial]'This charging is not applicable to new or updated eir Fibre packages ordered after July 25th 2018. Existing eir Fibre customers may request to update their package, subject to current terms and conditions, by contacting our web chat team'[/font]

[font=GT-Walsheim-Regular, Arial]Still eve by their older terms I didnt exceed their 1tb cap and got hit with an exorbitant bill[/font]

fritzelly

Phoenix1608 wrote: »

fritzelly wrote: »

See under "My broadband usage allowance"

https://www.eir.ie/support/billing/usage-allowance/

Wow, why were existing customers not made aware of this? Thanks for the info 

[font=GT-Walsheim-Regular, Arial]'This charging is not applicable to new or updated eir Fibre packages ordered after July 25th 2018. Existing eir Fibre customers may request to update their package, subject to current terms and conditions, by contacting our web chat team'[/font]

[font=GT-Walsheim-Regular, Arial]Still eve by their older terms I didnt exceed their 1tb cap and got hit with an exorbitant bill[/font]

You would need to look at your billing period - it could be the 12th or the 25th of the month and that is the date they calculate usage from.

eir: Linzi

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Phoenix1608

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

eir: Linzi

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Phoenix1608

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

eir: Linzi

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

No worries

Phoenix1608

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

No worries

Hi,

I have still not been refunded for the previous overcharges and my bill remains the same 

Welcome back 
Your latest bill
issued on 28 Feb

Your balance on account 

€127.51owed

Total bill amount: €127.51

eir: Linzi

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

No worries

Hi,

I have still not been refunded for the previous overcharges and my bill remains the same 

Welcome back 
Your latest bill
issued on 28 Feb

Your balance on account 

€127.51owed

Total bill amount: €127.51

I have sent you a pm

Regards

Linzi

Phoenix1608

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

No worries

Hi,

I have still not been refunded for the previous overcharges and my bill remains the same 

Welcome back 
Your latest bill
issued on 28 Feb

Your balance on account 

€127.51owed

Total bill amount: €127.51

I have sent you a pm

Regards

Linzi

Hi linzi, I sent a a message to you now, get back to me when you can please

eir: Linzi

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

eir: Linzi wrote: »

Phoenix1608 wrote: »

I use my internet mainly for streaming Netflix, I have a 4K tv and so movies are streamed at such. Now according to your data usage as shown below (we all know your 'unlimited' is in fact limited). You state,
• eir Fibre packages with an unlimited usage allowance are subject to a fair usage policy of 1TB per month.
• Usage in excess of 1TB will be charged at €2.50 inc VAT for every 10GB up to a maximum of €100 inc VAT per month.
This can be found here; https://www.eir.ie/support/broadband/broadband-usage-allowance/
Here is a shot of my data usage for past two months that I have been overcharged, January fair enough and I paid the out of bundle charge However february was well under the 1tb cap and you have no right to try and charge me for it

Data usage: https://imgur.com/jgdaYJf 737640504

February usage in particular: https://imgur.com/9SOgihs

Here is what I have been charged for the past two months!
https://imgur.com/EBqDa2o and latest https://imgur.com/gIWPYrg with this surcharge https://imgur.com/Fz5Is35 <- Thats ridiculous total data usage for the moneth was well under the 1tb cap It was exactly 287GB's under the 1tb cap as such I refuse to pay the €72.51 as I did not exceed 1TB. I dont want excuses, I want that charge removed.

This is ridiculous, and I refuse to pay a second overcharge. I will be contacting comreg to report this matter. You would think after being fined for this you would have learned your lesson! https://www.thejournal.ie/eircom-fined-overcharging-customers-4091434-Jun2018/ I expect to be refunded asap. I am no longer under contract as far as I am aware also right?

Hi Phoenix1608

Can you pm me the following details and I will look into this for you.

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Hi Linzi,

Sent, thank you

Hi Phoenix1608

That is all sorted for you.  I have sent you a pm

Many thanks

Linzi

Thanks again Linzi and thanks also to fritzelly

No worries

Hi,

I have still not been refunded for the previous overcharges and my bill remains the same 

Welcome back 
Your latest bill
issued on 28 Feb

Your balance on account 

€127.51owed

Total bill amount: €127.51

I have sent you a pm

Regards

Linzi

Hi linzi, I sent a a message to you now, get back to me when you can please

Hi Phoenix1608

Your bill has been adjusted but it won't update on myeir until your next bill is issued.  I have sent you a pm.

Regards

Linzi