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'You have exceeded your roaming data limit' message but my usage does not even exceed

  • 04-03-2019 12:22pm
    #1
    Richie Blackmor
    Registered Users Posts: 50 ✭✭


    As, in the title: I keep getting this message when I travel abroad (Vienna earlier last week and again in Liverpool yesterday). I checked my data usage, both local and roaming and cannot see huge usage. I don't believe that my total data usage in any 30 day period has ever exceeded 2G byte.

    I tried the online Webchat but the person there simply said that your online Web Usage indicator can take quite some time to update and to just purchase a data add-on. I don't wish to do this when I think there is a mistake.

    Is there someone here who could look at my details and explain to me how I have exceeded my roaming data allowance? I am seriously considering changing to another network over this because I will be travelling a lot this year and do not wish to be without data for online check-in again in a foreign country.

    Thanks,
    Richie


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Richie Blackmor wrote: »
    As, in the title: I keep getting this message when I travel abroad (Vienna earlier last week and again in Liverpool yesterday). I checked my data usage, both local and roaming and cannot see huge usage. I don't believe that my total data usage in any 30 day period has ever exceeded 2G byte.

    I tried the online Webchat but the person there simply said that your online Web Usage indicator can take quite some time to update and to just purchase a data add-on. I don't wish to do this when I think there is a mistake.

    Is there someone here who could look at my details and explain to me how I have exceeded my roaming data allowance? I am seriously considering changing to another network over this because I will be travelling a lot this year and do not wish to be without data for online check-in again in a foreign country.

    Thanks,
    Richie
    Hi Richie, 

    Sorry to hear about you getting these notifications. 

    Could you PM the following details and I will look into this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    6. Mobile Number & PIN

    Thanks, 
    Grainne


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