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I cancelled my account 3 months ago but I'm still getting charged?!

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  • 04-03-2019 6:25pm
    #1
    Jordi1996
    Registered Users Posts: 2 ✭


    I cancelled at the beginning of December as I was leaving the country. Then today I got an email demanding I pay the past three months service or they'll contact a debt collector. So I asked on webchat and found out my Eir account is still open! How? Anyone help?


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  • Options
    #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Jordi1996 wrote: »
    I cancelled at the beginning of December as I was leaving the country. Then today I got an email demanding I pay the past three months service or they'll contact a debt collector. So I asked on webchat and found out my Eir account is still open! How? Anyone help?
    Hi Jordi1996

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • Options
    #3
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    eir: Linzi wrote: »
    Jordi1996 wrote: »
    I cancelled at the beginning of December as I was leaving the country. Then today I got an email demanding I pay the past three months service or they'll contact a debt collector. So I asked on webchat and found out my Eir account is still open! How? Anyone help?
    Hi Jordi1996

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Hi jordi1996

    My colleague, Grainne is dealing with this for you. 

    Thanks

    Linzi


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