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Cancelled account and billed for the next month

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  • 05-03-2019 10:23am
    #1
    babo9
    Registered Users Posts: 605 ✭✭✭


    Hi there,
    I switched provider 2 weeks ago and my Eir account was cancelled as a result. TOday I just received a bill for the next month.
    Online chat told me that the bill was generated the same day as the account cancellation, so I will get charged and then refunded later. What's the point in that? Have my money taken and then refunded in a month?
    Would like to cancel the payment and settle the bill now correctly instead of paying and then refunding.

    Cheers,
    Babo


Comments

  • Options
    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    babo9 wrote: »
    Hi there,
    I switched provider 2 weeks ago and my Eir account was cancelled as a result. TOday I just received a bill for the next month.
    Online chat told me that the bill was generated the same day as the account cancellation, so I will get charged and then refunded later. What's the point in that? Have my money taken and then refunded in a month?
    Would like to cancel the payment and settle the bill now correctly instead of paying and then refunding.

    Cheers,
    Babo
    Hi Babo, 

    Could you PM the following details and I will look into this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


  • Options
    #3
    babo9
    Registered Users Posts: 605 ✭✭✭babo9


    eir: Grainne wrote: »
    babo9 wrote: »
    Hi there,
    I switched provider 2 weeks ago and my Eir account was cancelled as a result. TOday I just received a bill for the next month.
    Online chat told me that the bill was generated the same day as the account cancellation, so I will get charged and then refunded later. What's the point in that? Have my money taken and then refunded in a month?
    Would like to cancel the payment and settle the bill now correctly instead of paying and then refunding.

    Cheers,
    Babo
    Hi Babo, 

    Could you PM the following details and I will look into this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne
    Hi Grainne, sorry about the delay, I was away. Just messaged you, thanks.


  • Options
    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    babo9 wrote: »
    eir: Grainne wrote: »
    babo9 wrote: »
    Hi there,
    I switched provider 2 weeks ago and my Eir account was cancelled as a result. TOday I just received a bill for the next month.
    Online chat told me that the bill was generated the same day as the account cancellation, so I will get charged and then refunded later. What's the point in that? Have my money taken and then refunded in a month?
    Would like to cancel the payment and settle the bill now correctly instead of paying and then refunding.

    Cheers,
    Babo
    Hi Babo, 

    Could you PM the following details and I will look into this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne
    Hi Grainne, sorry about the delay, I was away. Just messaged you, thanks.
    No problem babo9, 

    I have responded to your PM. 

    Thanks, 
    Grainne


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