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Return postage on faulty item

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  • 05-03-2019 11:29am
    #1
    D3V!L
    Registered Users Posts: 2,953 ✭✭✭


    I purchased some motorcycle intercoms from a well know German retailer online recently.
    It turns out when I went to install them in helmets one was faulty and I went to return it to the retailer. The only return options for them appear to have the customer pay €20 for shipping. I read that this is not right, as the retailer should pay. Can anyone verify this ?

    They have it in there terms and conditions that the customer pays.


Comments

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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Ultimately the retailer pays for the cost of return in the case of faulty items. It’s not unusual for the customer to pay but later be reimbursed by the retailer.

    They are not obliged to cover returns in the case of change of mind.


  • Options
    #3
    Ten Pin
    Registered Users Posts: 2,836 ✭✭✭Ten Pin


    If you paid for the item through a PayPal account, PayPal will reimburse up to 30e return postage cost.

    https://www.paypal.com/ie/webapps/mpp/refunded-returns


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    #4
    D3V!L
    Registered Users Posts: 2,953 ✭✭✭D3V!L


    Thanks for the replies :)

    I'll pay for the postage through Paypal and claim it back.


  • Options
    #5
    L1011
    Registered Users Posts: 69,013 ✭✭✭✭L1011


    You have to have bought the item with PayPal to begin with


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