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Trapped by Eir

  • 05-03-2019 2:12pm
    #1
    inocybe
    Registered Users Posts: 505 ✭✭✭


    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    inocybe wrote: »
    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.
    Hi inocybe

    can you pm me the following details along with your eircode and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    inocybe
    Registered Users Posts: 505 ✭✭✭inocybe


    eir: Linzi wrote: »
    inocybe wrote: »
    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.
    Hi inocybe

    can you pm me the following details along with your eircode and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Done


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    inocybe wrote: »
    eir: Linzi wrote: »
    inocybe wrote: »
    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.
    Hi inocybe

    can you pm me the following details along with your eircode and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Done
    Hi inocybe

    I have replied to your pm.  I am happy to tell you,  your address does qualify for high speed fibre to the home. 

    Thanks

    Linzi


  • #5
    inocybe
    Registered Users Posts: 505 ✭✭✭inocybe


    eir: Linzi wrote: »
    inocybe wrote: »
    eir: Linzi wrote: »
    inocybe wrote: »
    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.
    Hi inocybe

    can you pm me the following details along with your eircode and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Done
    Hi inocybe

    I have replied to your pm.  I am happy to tell you,  your address does qualify for high speed fibre to the home. 

    Thanks

    Linzi
    If you read my original post you would see that I am looking at a man from the cabling company, who is up a ladder in my garden right now connecting my neighbours. I know that my address qualifies - I need my UAN number, or alternatively I need a correct account number - because the one on all of my emails from Eir does not work on My Eir. Vodafone have told me my account number is not valid. Can someone actually help me, and not answer something I didn't ask???????????????????


  • #6
    inocybe
    Registered Users Posts: 505 ✭✭✭inocybe


    Linzi, you have all of my personal details now - Can I have my UAN number please? 


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  • #7
    inocybe
    Registered Users Posts: 505 ✭✭✭inocybe


    I'm going to keep asking until someone answers...

    Btw, here's my email from you with my fake UAN
    Bill Notification


    mail?url=https%3A%2F%2Fmy.eir.ie%2Fassets%2Fportal%2Feircom%2Fimages%2Femail%2Fdivider.jpg&t=1551796671&ymreqid=a52be40d-a4af-bffe-018f-b70016010000&sig=Y7VWS2U_GDxV2zClEE0_qw--~C


    Dear Customer,
    Your new eir bill is now available to view online.

    As you are on paperless billing, you can view your bill simply by registering on My eirusing your telephone number and your account number 35914075.

    Register for My eir

    Your bill amount is €40.0.

    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online.



  • #8
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    inocybe wrote: »
    eir: Linzi wrote: »
    inocybe wrote: »
    eir: Linzi wrote: »
    inocybe wrote: »
    Me again. I'm sitting in my kitchen watching a high speed cable being installed on a pole in MY garden....for my neighbours. I can't get connected because of Eir. I can't switch and get to another company because of Eir. They won't give me my UAN, my account number is bogus and so I can't go to online bills to get my number. No-one answers the phone. The webchat just tell you to call 1901.
    At this stage I'm ready to go out and disconnect the phone line myself. 
    Oh yeah, I've cancelled my direct debit, and a good thing I did, because now that I'm out of contract they tried to bill me 75euro instead of 40 - When I couldn't cancel because they don't answer the damn phones!!!!!!!!

    2 more days till I can call Comreg again.
    Hi inocybe

    can you pm me the following details along with your eircode and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Done
    Hi inocybe

    I have replied to your pm.  I am happy to tell you,  your address does qualify for high speed fibre to the home. 

    Thanks

    Linzi
    If you read my original post you would see that I am looking at a man from the cabling company, who is up a ladder in my garden right now connecting my neighbours. I know that my address qualifies - I need my UAN number, or alternatively I need a correct account number - because the one on all of my emails from Eir does not work on My Eir. Vodafone have told me my account number is not valid. Can someone actually help me, and not answer something I didn't ask???????????????????
    Hi inocybe

    I have sent you a pm

    Regards

    Linzi


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