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When will installation happen

  • 05-03-2019 10:23pm
    #1
    Upintheeir
    Registered Users Posts: 7 ✭


    Signed up online on 16th February for a new installation.
    Joined myeir to keep tabs on progress.

    Today's the 5th of March. 17 days later.
    On the myeir app, it says installation is pending.
    17 days later and not even a date for installation yet.

    Also, letter received from eir which confirmed price which I signed up to doesn't tally with the price myeir is showing. What's this all about?


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Upintheeir wrote: »
    Signed up online on 16th February for a new installation.
    Joined myeir to keep tabs on progress.

    Today's the 5th of March. 17 days later.
    On the myeir app, it says installation is pending.
    17 days later and not even a date for installation yet.

    Also, letter received from eir which confirmed price which I signed up to doesn't tally with the price myeir is showing. What's this all about?
    Hi Upintheeir

    Can you pm me the following details please and I will certainly look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    Upintheeir
    Registered Users Posts: 7 ✭Upintheeir


    eir: Linzi wrote: »
    Hi Upintheeir

    Can you pm me the following details please and I will certainly look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi

    Pm aent


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Upintheeir wrote: »
    eir: Linzi wrote: »
    Hi Upintheeir

    Can you pm me the following details please and I will certainly look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi

    Pm aent
    I have replied to your pm

    Thanks

    Linzi


  • #5
    Upintheeir
    Registered Users Posts: 7 ✭Upintheeir


    As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
    Even though yesterday was the installation date.

    How does this company get away with the lies?


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Upintheeir wrote: »
    As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
    Even though yesterday was the installation  date.

    How does this company get away with the lies?
    Hi Upintheeir, 

    My apologies you were not contacted about your appointment being changed. 

    I will follow this up with Linzi and she will respond to you shortly. 

    Thanks, 
    Grainne


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  • #7
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Upintheeir wrote: »
    As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
    Even though yesterday was the installation  date.

    How does this company get away with the lies?
    Hi Upintheeir, 

    My apologies you were not contacted about your appointment being changed. 

    I will follow this up with Linzi and she will respond to you shortly. 

    Thanks, 
    Grainne


  • #8
    Upintheeir
    Registered Users Posts: 7 ✭Upintheeir


    It's been well over a month now.
    Each time I receive 'help' it just means I wait patiently for the date that has been "sorted' out for me.
    When I signed up online, the date I was given was 23rd of February. It is one month later.
    I've rang to no avail.
    Talked to some fool on live chat to no avail.
    And now dealt with yourselves, as it turns out, to no avail.
    How does one communicate in a productive manner with your company?


  • #9
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Upintheeir wrote: »
    It's been well over a month now.
    Each time I receive 'help' it just means I wait patiently for the date that has been "sorted' out for me.
    When I signed up online, the date I was given was 23rd of February. It is one month later.
    I've rang to no avail.
    Talked to some fool on live chat to no avail.
    And now dealt with yourselves,  as it turns out,  to no avail.
    How does one communicate in a productive manner with your company?
    Hi Upintheeir

    I have sent you a pm.

    Kind regards

    Linzi


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