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In a Live Fibre Area - Only able to get 2Mb

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  • 06-03-2019 12:24am
    #1
    SgtBob
    Registered Users Posts: 866 ✭✭✭


    Hi,
    My address has been covered in a live fibre area for more than a year now. But the website says, "Although your area is enabled for eir Fibre broadband, it looks like it hasn't reached your address yet". On the fibre rollout map, I am in the green part and the cabinet is only 200 meters up along the road from me.

    I currently only get 2Mb. When is my address going to be upgraded to avail of improved speeds? Can Eir help me with this? I am totally stuck as there are no other operators in my area, only operators using Eir network. 


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  • Options
    #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    SgtBob wrote: »
    Hi,
    My address has been covered in a live fibre area for more than a year now. But the website says, "Although your area is enabled for eir Fibre broadband, it looks like it hasn't reached your address yet". On the fibre rollout map, I am in the green part and the cabinet is only 200 meters up along the road from me.

    I currently only get 2Mb. When is my address going to be upgraded to avail of improved speeds? Can Eir help me with this? I am totally stuck as there are no other operators in my area, only operators using Eir network. 
    Hi SgtBob

    Can you pm me the following details as well are your eircode please? I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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