Galaxy buds preorder reward

JSquiggle

Hi all,
I preordered the galaxy S10+ and was told that I could redeem free galaxy buds from the galaxy members app on my new phone, however there is no benefits option as stated on the preorder page or in the screenshots for the app.
I'm wondering if it is working for any of you?

Unthought Known

JSquiggle wrote: »

Hi all,
I preordered the galaxy S10+ and was told that I could redeem free galaxy buds from the galaxy members app on my new phone, however there is no benefits option as stated on the preorder page or in the screenshots for the app.
I'm wondering if it is working for any of you?

Same for me. It must be specific to Ireland as my friend in UK can see it using the same app version.

JSquiggle

Unthought Known wrote: »

Same for me. It must be specific to Ireland as my friend in UK can see it using the same app version.

I've already called and sent screenshots of the problem to the promotional team.
They said they're looking into it but they can't notify me when it's fixed.
I'll be keeping an eye on it

Davy

Just use the website in the meantime:> Claim free pre-order Galaxy Buds HERE

• Enter date purchased, model etc.
• Upload receipt
• IMEI
• Shipping details
• Claim ID for tracking progress

(Track here with ID and email)

ldr

Same here. Bought the s10+ from amazon.uk and cant see how to make the claim inside the galaxy members app.

I put the claim through https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/get-started but still haven't received their confirmation email but I do have a claim ID

bazzz

Davy wrote: »

Just use the website in the meantime:> Claim free pre-order Galaxy Buds HERE



(Track here with ID and email)

ldr wrote: »

Same here. Bought the s10+ from amazon.uk and cant see how to make the claim inside the galaxy members app.

I put the claim through https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/get-started but still haven't received their confirmation email but I do have a claim ID

Just use the link from @Davy above. That's exactly what the benefit section in the Samsung Members App, would be linking you too. I did it via the website yesterday evening and got a response today...... They are reviewing my claim and will be back to me within 7 days.

PTH2009

Was onto three chat this morning about getting a proof of purchase receipt (the one Samsung show on there examples) and the feckers still haven't sent it on

For IMEI numbers do you put in the gaps when you *#06# on the phone??

bazzz

PTH2009 wrote: »

Was onto three chat this morning about getting a proof of purchase receipt (the one Samsung show on there examples) and the feckers still haven't sent it on

For IMEI numbers do you put in the gaps when you *#06# on the phone??

You just put in the imei number as it is, no spaces. You'll also find it on the side of the Galaxy S box. Hope I'm understanding you correctly.

PTH2009

bazzz wrote: »

You just put in the imei number as it is, no spaces. You'll also find it on the side of the Galaxy S box. Hope I'm understanding you correctly.

Do u put the * in or just the numbers???

Bit confusing when you use the keypad way cause they have gaps near the end of the number

On the Samsung members app found an IMEI number with no / brackets under my products. So do I put that in??

kesey

PTH2009 wrote: »

Do u put the * in or just the numbers???

Bit confusing when you use the keypad way cause they have gaps near the end of the number

On the Samsung members app found an IMEI number with no / brackets under my products. So do I put that in??

Go to Settings/About Phone and put in the 15 digit IMEI (slot 1) number. It's 15 digits long with numbers only, and no gaps.

Talula_d

Got my email this morning to say claim has been validated and will be shipped within 30 days.

Cina

Mine is crazy slow. Applied on Sunday and it's still not confirmed.

JSquiggle

I have applied for mine and am waiting on it to be validated using the link provided above

PTH2009

Applied last night

Screen shotted the confirmation email for my phone which was ordered on the 21st Feb. Three eventually send me on a proof of purchase but the idiots had the order date down as the 8th March. Hoping the documents I send will work too good of an opportunity too let slip

sensational swartz

I applied Sunday with my three pre order email confirmation and the dispatch email and I got my confirmation mail this morning from Samsung. Apparently they'll ship within 30 days. I applied through the site because it was not appearing in the Samsung members app for me. So your pre order confirmation emails should be enough

MiskyBoyy

They're definitely a lot faster then the Gearfit offer with the S7. Took 19 days between received and validated back then. Only took 1 day this time around.

DylanK

Just got a text stating my claim for the earbud has been validated

kilsmum

DylanK wrote:

Just got a text stating my claim for the earbud has been validated

I finally got mine validated after getting the first text/mail on Sunday morning!!

DylanK

now comes the wait

DylanK

"Your free Samsung Galaxy Buds (white) will be dispatched to the postal address you gave on your claim within the next 30 days by courier"

Whaat? A white one? I thought they're gna send one that matches the phone colour, in my case I got a black S10+

Davy

DylanK wrote: »

"Your free Samsung Galaxy Buds (white) will be dispatched to the postal address you gave on your claim within the next 30 days by courier"

Whaat? A white one? I thought they're gna send one that matches the phone colour, in my case I got a black S10+

All free buds as part of the pre-order are white. Its in the t&c's as below:
You could sell them and purchase the black ones once stock is available.

Participants who pre-order a new (i.e. not second hand) qualifying Samsung product as shown below in Table 1 (a “Promotion Product”) from a Participating Retailer shown in Table 1 below (“Participating Retailer”) in the UK, Channel Islands, Isle of Man or Republic of Ireland within the Promotion Period will be eligible to claim a pair of Samsung Galaxy Buds in white by redemption (the “Reward”)

Goldrickssan

Anyone been able to successfully claim preorder buds with three?
Sent in a copy of my original order confirmation email (including email date of 21st feb) and it got rejected for the following:

"Please provide a clear copy of your proof of purchase, that clearly shows the eligible pre-order date"

Anyone who has been successful, what did you submit?

Thanks!

rawn

Goldrickssan wrote: »

Anyone been able to successfully claim preorder buds with three?
Sent in a copy of my original order confirmation email (including email date of 21st feb) and it got rejected for the following:

"Please provide a clear copy of your proof of purchase, that clearly shows the eligible pre-order date"

Anyone who has been successful, what did you submit?

Thanks!

I just screenshot my confirmation email from 3

Goldrickssan

rawn wrote: »

I just screenshot my confirmation email from 3

Was that just the first email?
Did you show the email date ok yours?

Thanks

rawn

Goldrickssan wrote: »

rawn wrote: »

I just screenshot my confirmation email from 3

Was that just the first email?
Did you show the email date ok yours?

Thanks

Yeah I just used snipping tool to show date email received plus order confirmation number etc.

PTH2009

Heard noting back yet applied Monday night

Bet there will be a problem with the proof of purchase as it was a screenshot of the phone order confirmation email and then after I asked three they sent me on one but put the order date as 08th March

Talula_d

I ordered with three, and just used the invoice docket that was sent out with the phone.

PTH2009

Claim successfully validated will have my buds in the next 30 days ðŸ˜ðŸ˜

ldr

Same here. The wait begins

PTH2009

Any reviews of how the buds are ??

Inquitus

PTH2009 wrote: »

Any reviews of how the buds are ??

A mate of mine in Australia got them with his handset and says they are awesome.

McDermotX

PTH2009 wrote: »

Any reviews of how the buds are ??

Given the track record of true wireless buds up to now, I'd imagine they'll fall into the 'do some things well, but fall down in others category', so anything above that would be a pleasant surprise.
Gone through a couple of different sets from other manufacturers and been let down by them, mostly due to spotty connectivity, terrible battery life, lack of bass, and given the reviews of other sets I've not experienced, the technology still appears stuck in the 'decent first attempt, but hopefully the next will be better' phase. Settled with on and off use of the Sony 1000Xs which while relatively OK, still exhibit terrible battery life and audio drops, but still more reliable than Bose and Jabra models I had.

Couple of online reviews I've read of the Samsung ones appear to be in the above category so pretty average, but sounds as though the battery life is decent in actual use.
Can't argue with free though.

McDermotX

del

OldMrBrennan83

I've seen mainly positive apart from the usuals who hate everything about Samsung. Ordered a set myself after I seen you can call up Google Assistant with the taps, though I'm worried about how they'll stay in without an ear loop.

Sound quality is meant to be clear, which is about as much as anyone really wants seeing as anyone who christens themselves an 'audiophile' isn't using buds anyway.

PTH2009

I'm using these ones atm not 100% wireless but decent enough

Bluetooth Headphones, TaoTronics Sweatproof Wireless Earbuds Bluetooth 5.0 Sports Earphones 9 Hours Playtime (IPX6 Waterproof, aptX Stereo, CVC 6.0 Noise Cancelling Mic) https://www.amazon.com/dp/B07L3DV6NY/ref=cm_sw_r_cp_apa_i_rXpJCb8HZ8YSK

MarkY91

If I order an S10 now, is it too late to get the buds?

Geimhreadh

MarkY91 wrote: »

If I order an S10 now, is it too late to get the buds?

Yes

Davy

MarkY91 wrote: »

If I order an S10 now, is it too late to get the buds?

To get the free buds the S10 had to be preordered before March 7th.

Inquitus

Got my approval this evening, put it in Sun 10th March.

PTH2009

claim approved a week tomorrow hopefully there sent out already or soon

afraid ill lose them cause there so small

markc1184

Does anyone know if the buds that are still being offered with the S10+ 512gb and 1tb through Samsung have to be claimed by the same method as the pre orders?

TommyKnocker

Davy wrote: »

To get the free buds the S10 had to be preordered before March 7th.

Not strictly true. If you order the 512G or 1Tb model from Samsung ie E shop you also get free buds. I bought the S10+ 512G ceramic black phone and free buds should be delivered tomorrow. This is the phone I wanted, the free buds are a nice bonus though.

TommyKnocker

markc1184 wrote: »

Does anyone know if the buds that are still being offered with the S10+ 512gb and 1tb through Samsung have to be claimed by the same method as the pre orders?

Mine were shipped automatically, no claiming required. Apparently the only reason they did not ship with the phone was due to a stock shortage.

Inquitus

Anyone recieved them yet?

Geimhreadh

17. The Reward will be delivered within thirty (30) days of the Claim being validated to the postal address provided in the Claim.
https://www.samsung.com/ie/galaxys-preorder/terms/

Another while to go ye so, I know it says within but I wont hold breathe.


Didn't realise they were white only when pre ordering.

Disappointing really they didn't let you choose and wait for your colour to be stocked.

Will be hopefully sell them on ebay for near the price of the black version.

MiskyBoyy

Has anyone in Ireland received theirs yet? Or received any updates since the validated text?

Geimhreadh

MiskyBoyy wrote: »

Has anyone in Ireland received theirs yet? Or received any updates since the validated text?

Not a peep.

bazzz

MiskyBoyy wrote: »

Has anyone in Ireland received theirs yet? Or received any updates since the validated text?

Geimhreadh wrote: »

Not a peep.

Nothing here yet.

schemingbohemia

Nope

PTH2009

Nothing yet

Validated on the 15th March

MiskyBoyy

PTH2009 wrote:

Validated on the 15th March

March 10th here. They have until next Wednesday to dispatch them.

Few people on Reddit already received theirs in UK.