Galaxy buds preorder reward

Cina

Nothing here either.

Samsung's service is really poor in Ireland. They use Exertis who don't really provide any updates or details until the last minute. I heard nothing about my phone til the day before dispatch. I got my trade in pack about a week late. I haven't even head yet if my trade in is accepted, and it looks like I won't get my buds before 30 days seeing as I've heard nothing since they were validated. Shambles.

omega666

Mine got delivered today. :pac:
No notification they were despatched, they just arrived in the post.

allen175

omega666 wrote: »

Mine got delivered today. :pac:
No notification they were despatched, they just arrived in the post.

When did your request get validated?

omega666

allen175 wrote: »

When did your request get validated?

sent in to samsung on the 10th and validated email recieved on the 15th

PTH2009

Didn't arrive yet anyway hoping I didn't feck up on the address or something lol

Nice too know there starting to get delivered around this side of the world

TommyKnocker

I have had mine since the 22nd March, but they were not part of the pre-order deal. They were offered by Samsung Ireland E Shop when you bought the S10+ 512G phone. I only ordered the phone on Mar 15th, received it on 18th and received the buds automatically on 22nd.

omega666

omega666 wrote: »

Mine got delivered today. :pac:
No notification they were despatched, they just arrived in the post.

Exact same carry on as with the free Dex with the Note 8. Got my dispatch email well after I'd already received them.

Fr_Dougal

I think DHL tried to deliver mine yesterday.

bazzz

omega666 wrote: »

Mine got delivered today. :pac:
No notification they were despatched, they just arrived in the post.

Same as, arrived earlier. No change from Validated, no dispatch email. But mine were delivered by DHL, no signature needed. So I'd say others will arrive soon.

My claim was Validated on the 10th.

PTH2009

Hope I get them next week sometime as it will almost be a month since it was validated

Talula_d

Mine arrived this morning.

PTH2009

Talula_d wrote: »

Mine arrived this morning.

Nothing yet for me

Heard a knock on the door earlier but went off fairly quickly. Didn't leave a delivery note or anything so might not of been it

Cina

Still nothing for me.

Is there even anyone that can be contacted about them? Who delivers them? Exertis?

PTH2009

Cina wrote: »

Still nothing for me.

Is there even anyone that can be contacted about them? Who delivers them? Exertis?

Yeah same boat nothing yet and coming up too 30 days since validation

bazzz

Cina wrote: »

Still nothing for me.

Is there even anyone that can be contacted about them? Who delivers them? Exertis?

I doubt there's anyone to contact. Mine were delivered by DHL, no tracking emails, no dispatch emails and no signature needed when the driver dropped them off.

MiskyBoyy

Finally received mine via DHL. Probably would have received them a few days ago but Samsung never printed my phone number or eircode on the parcel and DHL had hand written on the parcel, "need number" the courier then rang me and asked for my eircode.

Interestingly, I noticed the bottom of the buds charging case has a PO Box, Dublin, IE address on it.

PTH2009

Getting worried as even if u email Samsung saying they never arrived they will prob put it all on you saying they send them out but u must of missed delivery etc

Validated on the 15th March

kilsmum

PTH2009 wrote:

Getting worried as even if u email Samsung saying they never arrived they will prob put it all on you saying they send them out but u must of missed delivery etc

My claim was validated on the 13th of March. Not a word

kaizersoze

Mine was validated and sent to fulfillment on the 14th. Not a dickie bird since.
They'll come eventually I suppose.

Inquiry form at the bottom of this page......
https://20191.samsungpromotions.claims/ie/en/pages/galaxybuds/contact

dan786

Mine was validated on 8th and sent for fulfilment on 9th March so been over a month now.

MiskyBoyy

Mine was never sent for fulfilment at all. Still says validated and received them yesterday.

PTH2009

Nothing about fulfillment when I look up my claim

kilsmum

PTH2009 wrote:

Nothing about fulfillment when I look up my claim

Same here. Just says my claim was validated

bazzz

PTH2009 wrote: »

Nothing about fulfillment when I look up my claim

The fulfillment part is on another section, came with my original validated mail.

kilsmum

bazzz wrote:

The fulfillment part is on another section, came with my original validated mail.

Went back and had a look at my email. My reward was sent for fulfilment on the same date it was validated. 13th March

bazzz

kilsmum wrote: »

Went back and had a look at my email. My reward was sent for fulfilment on the same date it was validated. 13th March

Yep mine were sent for fulfillment on the same day as they were validated, on the 10th of March. Received the buds on the 4th of April, no more progress updates, no shipping email and no confirmation of delivery. The DHL driver just handed them over, without a signature needed.

PTH2009

Yeah sent for fulfilment the same day as it was validated

I'll wait it out til Monday and then make contact with Samsung if there still not here

ihateclowns11

Ive not received mine yet either, and I never got an email from Samsung, it just says validated on the check my claim page Cant do anything to contact anyone about it, cant contact dhl because theres no tracking number.

Thor

No sign today. Validated and sent for fulfillment 16th of March.

kilsmum

Finally got mine this morning. No prior warning just delivered by DHL.

Does anyone know is it ok to charge the Buds case with the fast charger for the phone?

So far they are great. Good sound playing music and good for phone calls as well.

PTH2009

Hoping tomorrow is the day

jamesd

kilsmum wrote: »

Finally got mine this morning. No prior warning just delivered by DHL.

Does anyone know is it ok to charge the Buds case with the fast charger for the phone?

So far they are great. Good sound playing music and good for phone calls as well.

Charge away, no issues.

PTH2009

Grrr still nothing

brianc27

I contacted Samsung yesterday as mine still haven't arrived, I asked them for tracking number but they didn't provide any, bit worried I'll miss the DHL delivery, without a tracking number and from what I'm reading here if your not home then there seems to be no way of knowing

netopia

Got an email from Samsung to say they never received my old phone which I sent in their envelope on March 13. Hope this doesn't end up costing me another €200

PTH2009

Nothing again today exactly a month after validation

I'll email them tomorrow or weds If there still not here

dan786

Mine was validated and sent for fulfillment on 9th so been well over 30 days now. No point in contacting them as they are sending out generic replies saying their is a delay due to high amount of claims.

Geimhreadh

Just got this

Good afternoon,

Thank you for your recent Samsung Galaxy S10/S10+ purchase and participation in the free Galaxy Buds promotion.

Due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds.

Please be assured that we are working as fast as we can to avoid any delay with your shipment, and aim to ship your Galaxy Buds out to you within the next 10 working days at the very latest.

Once your reward has been dispatched, you will receive a notification via email containing the courier tracking details and the latest updates on your shipment.

We would like to thank you for your patience regarding this slight delay and hope you enjoy using your new Samsung products.

Samsung Promotional Support

DrZeuss

Geimhreadh wrote: »

Just got this

Good afternoon,

Thank you for your recent Samsung Galaxy S10/S10+ purchase and participation in the free Galaxy Buds promotion.

Due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds.

Please be assured that we are working as fast as we can to avoid any delay with your shipment, and aim to ship your Galaxy Buds out to you within the next 10 working days at the very latest.

Once your reward has been dispatched, you will receive a notification via email containing the courier tracking details and the latest updates on your shipment.

We would like to thank you for your patience regarding this slight delay and hope you enjoy using your new Samsung products.

Samsung Promotional Support

Just got the exact same, most generic spam looking email and email address ever :pac:

But a quick Google of Opia Limited brings back a sales promotion company in the UK, so seems legit

PTH2009

Geimhreadh wrote: »

Just got this

Good afternoon,

Thank you for your recent Samsung Galaxy S10/S10+ purchase and participation in the free Galaxy Buds promotion.

Due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds.

Please be assured that we are working as fast as we can to avoid any delay with your shipment, and aim to ship your Galaxy Buds out to you within the next 10 working days at the very latest.

Once your reward has been dispatched, you will receive a notification via email containing the courier tracking details and the latest updates on your shipment.

We would like to thank you for your patience regarding this slight delay and hope you enjoy using your new Samsung products.

Samsung Promotional Support

Yeah got it too

At least were up to date and assured we will actually receive them eventually

I imagine there was 1000s or more that took up this offer and you cant blame them. Find it better than getting a speaker with the new huawei phone

talla

Received mine last Friday, DHL delivered a second pair this afternoon :pac:

ldr

Received the same email. Expected to receive them within 10 days

allen175

I got mine today. Sent for fulfillment on the 13th of March.

netopia

allen175 wrote: »

I got mine today. Sent for fulfillment on the 13th of March.

Same here

chrisire

talla wrote: »

Received mine last Friday, DHL delivered a second pair this afternoon :pac:

Me too,got mine on Thursday last week,then got another delivered yesterday.

Geimhreadh

chrisire wrote: »

Me too,got mine on Thursday last week,then got another delivered yesterday.

Jammy feckers the two ye!!!

What's the plan for the extra pair?

TitianGerm

If anyone who got two pairs consider selling the extra pair let me know (apologies if this isn't ok to ask).

antseanoifig

TitianGerm wrote: »

If anyone who got two pairs consider selling the extra pair let me know (apologies if this isn't ok to ask).

It seems the extra pair being delivered is a common trend :pac:

I've got a pair for sale if you would like? Listed on adverts for €119 - not sure if I can link them here...

TitianGerm

antseanoifig wrote: »

It seems the extra pair being delivered is a common trend :pac:

I've got a pair for sale if you would like? Listed on adverts for €119 - not sure if I can link them here...

I'll have a snoop now. Cheers.

chrisire

Geimhreadh wrote: »

Jammy feckers the two ye!!!

What's the plan for the extra pair?

have them on adverts for 100e