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Eir keep billing me

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  • 08-03-2019 7:43pm
    #1
    Snap Happy
    Registered Users Posts: 89 ✭✭


    I had an account with air. We cancel this. They then sent us another bill. We got that sorted out. We've Returned all the equipment. We now have just received another bill for double the amount. I'm fed up with this I really am. I can't even ring them because my phone number and account number are no longer valid. How can they be billing me if I don't have a phone number or an account with them


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    #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Snap Happy wrote: »
    I had an account with air. We cancel this. They then sent us another bill. We got that sorted out. We've Returned all the equipment. We now have just received another bill for double the amount. I'm fed up with this I really am. I can't even ring them because my phone number and account number are no longer valid. How can they be billing me if I don't have a phone number or an account with them
    Hi Snap Happy

    Can you pm me the following details and I will certainly look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks ~

    Linzi


  • Options
    #3
    WillyWonkaBar
    Registered Users Posts: 165 ✭✭WillyWonkaBar


    +1 - Going through the same thing. Cancelled my account and just received a bill this morning for the account I had asked to be cancelled. Turns out they didn't cancel the account and now I have to ring up and waste my day listening to the Eir on-hold music.


  • Options
    #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    WillyWonkaBar wrote: »
    +1 - Going through the same thing. Cancelled my account and just received a bill this morning for the account I had asked to be cancelled. Turns out they didn't cancel the account and now I have to ring up and waste my day listening to the Eir on-hold music.
    Hi WillyWonkaBar

    Could you pm me the following details and I can check your account. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks ~

    Linzi


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