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Home address NOT on Eir database

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  • 08-03-2019 9:01pm
    #1
    aymzter
    Registered Users Posts: 34 ✭


    Hello - can anyone help ? Tearing my hair out here....

    Trying to get FTTH installed, in an area which is 100% fibre enabled...BUT my address is not on the Eir database !

    Spent a huge amount of time on online chat & reps have said they will add my address to the system so that order can be processed....STILL waiting !!

    My address & Eircode are both listed and recognised on every other broadband provider (Sky, Vodafone etc) - can anyone tell me what is the issue with Eir ?!?

    Thanking you in advance


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    #2
    Giveaway
    Closed Accounts Posts: 382 ✭✭Giveaway


    aymzter wrote: »
    Hello - can anyone help ? Tearing my hair out here....

    Trying to get FTTH installed, in an area which is 100% fibre enabled...BUT my address is not on the Eir database !

    Spent a huge amount of time on online chat & reps have said they will add my address to the system so that order can be processed....STILL waiting !!

    My address & Eircode are both listed and recognised on every other broadband provider (Sky, Vodafone etc) - can anyone tell me what is the issue with Eir ?!?

    Thanking you in advance

    Eir put this mans address on your database. Will be simple and easy for anyother company to do


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    #3
    aymzter
    Registered Users Posts: 34 ✭aymzter


    Giveaway wrote: »
    Eir put this mans address on your database. Will be simple and easy for anyother company to do

    Thank you....totally agree !! How hard can it be ?! Doing my head in


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    #4
    fritzelly
    Registered Users Posts: 17,510 ✭✭✭✭fritzelly


    If you have never had a line from eir (new build?) then it's understandable the address doesn't exist
    Normally takes 24/48 hours to get added
    It's not actually eir but OpenEir that have the addresses so bit weird you saying other companies have the address since they all use OE's address system.


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    #5
    aymzter
    Registered Users Posts: 34 ✭aymzter


    fritzelly wrote: »
    If you have never had a line from eir (new build?) then it's understandable the address doesn't exist
    Normally takes 24/48 hours to get added
    It's not actually eir but OpenEir that have the addresses so bit weird you saying other companies have the address since they all use OE's address system.

    Thanks for reply - not a new build..house has been here since 2004 & previous tenants have had broadband (not sure who with, but surely Eir own all the lines ?)


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    #6
    fritzelly
    Registered Users Posts: 17,510 ✭✭✭✭fritzelly


    Not knowing where you are it could be a virgin or magnet estate so no eir lines


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    #7
    aymzter
    Registered Users Posts: 34 ✭aymzter


    fritzelly wrote: »
    Not knowing where you are it could be a virgin or magnet estate so no eir lines

    Centre of Kinsale - surrounded by Eir lines, 100m from live 2 x Fibre cabinet...


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    #8
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    aymzter wrote: »
    fritzelly wrote: »
    Not knowing where you are it could be a virgin or magnet estate so no eir lines

    Centre of Kinsale - surrounded by Eir lines, 100m from live 2 x Fibre cabinet...
    That's unusual most of the FTTH has been deployed outside areas that have FTTC as it's been mostly a rural rollout so far. Is Kinsale an exception?
    I just checked with a random eircode from the centre of Kinsale and there is no FTTH available only FTTC.

    If you can only order with other companies what's the issue? It's saved you the hassle of signing up with the worst ISP in Ireland. 


  • Options
    #9
    aymzter
    Registered Users Posts: 34 ✭aymzter


    tuxy wrote: »
    That's unusual most of the FTTH has been deployed outside areas that have FTTC as it's been mostly a rural rollout so far. Is Kinsale an exception?
    I just checked with a random eircode from the centre of Kinsale and there is no FTTH available only FTTC.

    If you can only order with other companies what's the issue? It's saved you the hassle of signing up with the worst ISP in Ireland. 

    Thanks tuxy - you’re right....only availability in Kinsale is FTTC. My mistake. I’m new to Kinsale (new to Ireland in fact) so am unfamiliar with broadband providers here.

    Thanks for the heads up re Eir - is there a provider you would recommend ?

    Any help would be greatly appreciated. Thank you


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    #10
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    aymzter wrote: »
    tuxy wrote: »
    That's unusual most of the FTTH has been deployed outside areas that have FTTC as it's been mostly a rural rollout so far. Is Kinsale an exception?
    I just checked with a random eircode from the centre of Kinsale and there is no FTTH available only FTTC.

    If you can only order with other companies what's the issue? It's saved you the hassle of signing up with the worst ISP in Ireland. 

    Thanks tuxy - you’re right....only availability in Kinsale is FTTC. My mistake. I’m new to Kinsale (new to Ireland in fact) so am unfamiliar with broadband providers here.

    Thanks for the heads up re Eir - is there a provider you would recommend ?

    Any help would be greatly appreciated. Thank you
    No worries, welcome to Ireland :)

    There are two providers that I consistently hear good things about over on the broadband forum Airwire and Digiweb. 

    If you need any more advice the lads over on that forum may be able to help you. Airwire even has a rep that posts there consistently.
    https://www.boards.ie/vbulletin/forumdisplay.php?f=259


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    #11
    aymzter
    Registered Users Posts: 34 ✭aymzter


    tuxy wrote: »
    No worries, welcome to Ireland :)

    There are two providers that I consistently hear good things about over on the broadband forum Airwire and Digiweb. 

    If you need any more advice the lads over on that forum may be able to help you. Airwire even has a rep that posts there consistently.
    https://www.boards.ie/vbulletin/forumdisplay.php?f=259

    Thanks a million tuxy - really appreciate the help :)

    I’ll take a look at that thread you suggested too ;)

    Take care


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    #12
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    aymzter wrote: »
    Hello - can anyone help ? Tearing my hair out here....

    Trying to get FTTH installed, in an area which is 100% fibre enabled...BUT my address is not on the Eir database !

    Spent a huge amount of time on online chat & reps have said they will add my address to the system so that order can be processed....STILL waiting !!

    My address & Eircode are both listed and recognised on every other broadband provider (Sky, Vodafone etc) - can anyone tell me what is the issue with Eir ?!?

    Thanking you in advance
    Hi aymtzer, 

    Could you PM the following details and I can get this investigated?
    1. Your Name
    2. Full Address
    3. Eircode

    As soon as I get this information I can then get your address added. 

    Thanks, 
    Grainne


  • Options
    #13
    aymzter
    Registered Users Posts: 34 ✭aymzter


    eir: Grainne wrote: »
    Hi aymtzer, 

    Could you PM the following details and I can get this investigated?
    1. Your Name
    2. Full Address
    3. Eircode

    As soon as I get this information I can then get your address added. 

    Thanks, 
    Grainne
    Thanks Grainne - will do


  • Options
    #14
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    aymzter wrote: »
    eir: Grainne wrote: »
    Hi aymtzer, 

    Could you PM the following details and I can get this investigated?
    1. Your Name
    2. Full Address
    3. Eircode

    As soon as I get this information I can then get your address added. 

    Thanks, 
    Grainne
    Thanks Grainne - will do
    No problem. 

    Thanks for your PM. 

    I will respond as soon as I get an update. 

    Thanks, 
    Grainne


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