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14.99 s only plan

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  • 09-03-2019 5:49am
    #1
    Davidwhit1
    Registered Users Posts: 58 ✭✭


    Hi,

    I moved to the 14.99 sim only plan as my previous 19.99 plan went up.I have just gotten my first bill and it is near 27 euro with vat which I was not told about.i was told it would be 14.99 for 6 months and that was inclusive of vat.
    Can someone help me with this? Thanks


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    #2
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Davidwhit1 wrote: »
    Hi,

    I moved to the 14.99 sim only plan as my previous 19.99 plan went up.I have just gotten my first bill and it is near 27 euro with vat which I was not told about.i was told it would be 14.99 for 6 months and that was inclusive of vat.
    Can someone help me with this? Thanks
    What are the billing date ranges and corresponding amounts?
    The €27 could be right but you should have got a credit for the part of the €19.99 that had been paid in advance. Possible will be on the next bill.


  • Options
    #3
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Davidwhit1 wrote: »
    Hi,

    I moved to the 14.99 sim only plan as my previous 19.99 plan went up.I have just gotten my first bill and it is near 27 euro with vat which I was not told about.i was told it would be 14.99 for 6 months and that was inclusive of vat.
    Can someone help me with this? Thanks
    Hi Davidwhit1

    Can you pm me the following details and I will look into this for you.

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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