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From no one dealing with a query to two . .

  • 09-03-2019 10:28am
    #1
    BrianBoru00
    Registered Users, Registered Users 2 Posts: 1,035 ✭✭✭


    I want to cancel eir and move to a different provider which is better value. Despite numerous attempts I resorted to making a complaint to ccm@eir.ie . I then discovered , according to Linzi that this email address was not active.

    Despite this I then received a phone call on wednesday 6th and was told I would lose my phone number if I did so which I was unhappy with. The caller said that I could retain it if I switched to a new provider by giving them the UAN so I agreed to take this approach.

    Yesterday I was away and forgot my phone but arrived home at 11pm . I have one missed call from the same number as wednesday night as well as an email saying the account was cancelled and my internet disappeared at 0100.

    Why did this happen?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    BrianBoru00 wrote: »
    I want to cancel eir and move to a different provider which is better value. Despite numerous attempts I resorted to making a complaint to ccm@eir.ie . I then discovered , according to Linzi that this email address was not active.

    Despite this I then received a phone call on wednesday 6th and was told I would lose my phone number if I did so which I was unhappy with. The caller said that I could retain it if I switched to a new provider by giving them the UAN so I agreed to take this approach.

    Yesterday I was away and forgot my phone but arrived home at 11pm . I have one missed call from the same number as wednesday night as well as an email saying the account was cancelled and my internet disappeared at 0100.

    Why did this happen?
    Hi BrianBoru00, 

    Sorry to hear your services have been cancelled. 

    Could you PM the following details and I will certainly look into this?
    1. registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


  • #3
    BrianBoru00
    Registered Users, Registered Users 2 Posts: 1,035 ✭✭✭BrianBoru00


    eir: Grainne wrote: »
    Hi BrianBoru00, 

    Sorry to hear your services have been cancelled. 

    Could you PM the following details and I will certainly look into this?
    1. registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne

    Is there perhaps anyone in managerial position working with eir.

    I ve had two different phone calls from eir after my complaint email ( which according to your selves is not active ) with two different outcomes and im now without broadband since friday night


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    BrianBoru00 wrote: »
    eir: Grainne wrote: »
    Hi BrianBoru00, 

    Sorry to hear your services have been cancelled. 

    Could you PM the following details and I will certainly look into this?
    1. registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne

    Is there perhaps anyone in managerial position working with eir.

    I ve had two different phone calls from eir after my complaint email ( which according to your selves is not active ) with two different outcomes and im now without broadband since friday night
    Hi BrianBoru00, 

    Sincere apologies for the inconvenience that this has caused you. 

    I would advise to follow up on your complaint on this link 
    The agent that was dealing with your complaint will respond to you. 

    Thanks, 
    Grainne


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