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Trying to cancel a HEAnet Plus 6 Mth MBB contract

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  • 11-03-2019 2:08pm
    #1
    Hugh_C
    Registered Users Posts: 2,852 ✭✭✭


    Hi, I've been trying to cancel an old mobile data contract. I've tried phoning the 1901 number (on hold for 42 mins the cut off), I've tried the chat interface (no response) and finally an 23rd January, I wrote to Eir indicating that I wanted to cancel my contract, enclosing a copy of a previous bill so that there could be no doubt about the account number.

    And yet I have still been billed for another month. The account has not been cancelled

    Please, how am I supposed to cancel a contract if I've tried all avenues?

    Thank you.


Comments

  • Options
    #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Hugh_C wrote: »
    Hi, I've been trying to cancel an old mobile data contract. I've tried phoning the 1901 number (on hold for 42 mins the cut off), I've tried the chat interface (no response) and finally an 23rd January, I wrote to Eir indicating that I wanted to cancel my contract, enclosing a copy of a previous bill so that there could be no doubt about the account number.

    And yet I have still been billed for another month. The account has not been cancelled

    Please, how am I supposed to cancel a contract if I've tried all avenues?

    Thank you.
    Hi Hugh_C

    Could you pm me the following details please and I will look into this for you ~

    Name
    Account Number
    PIN
    Phone Number
    1st line of address
    DOB
    Are you the account holder?

    Thanks

    ~Linzi


  • Options
    #3
    paddy19
    Registered Users Posts: 1,144 ✭✭✭paddy19


    Great to see that reps are supporting customers who are having problems cancelling.


  • Options
    #4
    HEAnet_Kate
    Registered Users Posts: 1 ✭HEAnet_Kate


    Hugh_C wrote: »
    Hi, I've been trying to cancel an old mobile data contract. I've tried phoning the 1901 number (on hold for 42 mins the cut off), I've tried the chat interface (no response) and finally an 23rd January, I wrote to Eir indicating that I wanted to cancel my contract, enclosing a copy of a previous bill so that there could be no doubt about the account number.

    And yet I have still been billed for another month. The account has not been cancelled

    Please, how am I supposed to cancel a contract if I've tried all avenues?

    Thank you.
    Hi Hugh
    Please note that all of the HEAnet/Meteor mobile broadband deals expired in 2017. We haven't had any contracts in place since then so I'm afraid we cannot help to escalate this to Eir.
    Thanks
    Kate, HEAnet


  • Options
    #5
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Hugh_C wrote: »
    Hi, I've been trying to cancel an old mobile data contract. I've tried phoning the 1901 number (on hold for 42 mins the cut off), I've tried the chat interface (no response) and finally an 23rd January, I wrote to Eir indicating that I wanted to cancel my contract, enclosing a copy of a previous bill so that there could be no doubt about the account number.

    And yet I have still been billed for another month. The account has not been cancelled

    Please, how am I supposed to cancel a contract if I've tried all avenues?

    Thank you.
    Pm sent.

    Many thanks

    Linzi


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