How can I get help without having to pay premium to eir, when the issue is of their m

Storming Norm

Hi, looking for advice on problem with eir Sport green app.
I’ve been told twice by eir staff to delete and reinstall to make it work with chrome cast.

Learned today that it is an issue with the latest iteration of the Chromecast software. That eir are trying to fix it. That explains half the problem...

The second part of the problem occurred when I reinstalled. I could not then access the app at all. I’m being told that I’ve exceeded my device stops. Yet, I’ve not stopped devices, merely uninstalled and reinstalled on the same machine ( so same MAC device code).

Now I’m blocked out and eir chat are telling me to call a premium number to get it fixed. The last time cost me over 2 Euros. Surely there is away to not have to pay a premium call cost to fix something that is not your fault?

Advice welcome

eir: Grainne

Storming Norm wrote: »

Hi, looking for advice on problem with eir Sport green app.
I’ve been told twice by eir staff to delete and reinstall to make it work with chrome cast.

Learned today that it is an issue with the latest iteration of the Chromecast software. That eir are trying to fix it. That explains half the problem...

The second part of the problem occurred when I reinstalled. I could not then access the app at all. I’m being told that I’ve exceeded my device stops. Yet, I’ve not stopped devices, merely uninstalled and reinstalled on the same machine ( so same MAC device code).

Now I’m blocked out and eir chat are telling me to call a premium number to get it fixed. The last time cost me over 2 Euros. Surely there is away to not have to pay a premium call cost to fix something that is not your fault?

Advice welcome

Hi Storming Norm, 

You will need to contact our technical team. 

They can be contacted by calling 1890260260 or our online technical team here

Thanks, 
Grainne

Storming Norm

Hi Grainne,

Perhaps the post I made was too long winded. To be brief, my point was that the suggested actions you give above either don’t work or cost me additional money.

1. The personnel on chat tell me to contact a hi cost number - as they cannot help, they say it is because this is a technical issue and ‘they’re in India’ ( to quote).

2. So I contact the technical they recommend which is at a high cost - over 2.- for the last call, that only reset the eir green app. - it did not fix the issue - as it happened again when I followed the eir instructions again to delete and reinstall to fix it. So why would I pay for a premium call for a fault that should not come at an expense for me. Surely it should be a free phone and also when it happened once it should be fixed so it could not happen again.

3. I am without the service I am paying for.

Your message is suggesting I repeat the same cycle. Can your suggest an alternative which is not at my expense, again please.

Thanks

eir: Grainne

Storming Norm wrote: »

Hi Grainne,

Perhaps the post I made was too long winded. To be brief, my point was that the suggested actions you give above either don’t work or cost me additional money.

1. The personnel on chat tell me to contact a hi cost number - as they cannot help, they say it is because this is a technical issue and ‘they’re in India’ ( to quote).

2. So I contact the technical they recommend which is at a high cost - over 2.- for the last call, that only reset the eir green app. - it did not fix the issue - as it happened again when I followed the eir instructions again to delete and reinstall to fix it. So why would I pay for a premium call for a fault that should not come at an expense for me. Surely it should be a free phone and also when it happened once it should be fixed so it could not happen again.

3. I am without the service I am paying for.

Your message is suggesting I repeat the same cycle. Can your suggest an alternative which is not at my expense, again please.

Thanks

Hi Storming Norm, 

I completely understand what you are saying. 

Unfortunately, as this is a technical query I am unable to assist with this here. 

You will need to contact our online technical team here or by calling 1890260260

Sincere apologies for the inconvenience caused. 

Grainne