Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Meter reading not registered on my account

  • 12-03-2019 12:43pm
    #1
    TSQ
    Registered Users Posts: 283 ✭✭


    I submitted a gas meter reading online yesterday and it has not “saved” to my readings list despite receiving a “thank you for submitting your meter reading” message. Prior to submitting my reading, latest “reading” on my account is for 7th - 25th March, reading is 0 and “Type” is blank. After submitting my reading there is no change, my reading has not been saved. Why is this?
    Thanks


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi TSQ,

    Thank you for getting in touch.

    A gas meter-reading has to be sent by the billing company to Gas Networks Ireland, which takes a number of working days to process before it is sent back to the billing company. The other message you are seeing indicates that it is during the billing cycle for your scheduled gas bill, so your meter-reading may not be processed at this point and instead you could receive a scheduled read bill or a scheduled estimate.

    The best time to send in a meter-reading is just after receiving a scheduled estimate. The reading will be used to cancel the estimate.

    If you would like us to review the account also, just private message us the Electric Ireland account number in question, stating that you are the account-holder and confirming your name, address and date of birth.

    We will review as soon as possible.

    Thanks again,
    Una


Advertisement