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Why has my aunts Internet been disconnected

  • 13-03-2019 11:31am
    #1
    katiek102010
    Registered Users Posts: 1,106 ✭✭✭


    My elderly aunt has had her Internet disconnected and hasn't been given any reason

    She has been go en nothing in writing and we cannot get through to you

    What is going on


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    katiek102010 wrote: »
    My elderly aunt has had her Internet disconnected and hasn't been given any reason

    She has been go en nothing in writing and we cannot get through to you

    What is going on
    Hi katiek102010, 

    Could you PM the following details and I will investigate why the broadband is not working?
    1 Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder / Authorised User? 

    As soon as I get this information I will look into this. 

    Thanks, 
    Grainne


  • #3
    katiek102010
    Registered Users Posts: 1,106 ✭✭✭katiek102010


    Gráinne we finally got someone on the phone 


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    katiek102010 wrote: »
    Gráinne we finally got someone on the phone 
    No problem katiek10210, 

    Hopefully, that agent will be able to resolve this. 

    Let me know here if I can assist in the future. 

    Thanks, 
    Grainne


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