Is this "30 day rolling contract" actually a 12 month contract?

smemon

Edit: issue now sorted. Apparently email is automated and I can disregard it.

I signed up for "eir mobile connect 30 Day" sim-only plan yesterday.

No where on the landing page does it say this is a 12 month contract: https://www.eir.ie/mobile/simonly/ In fact it says the complete opposite with text such as "Break free with a 30 day SIM only plan" and "30 day rolling contract".

I got an email this morning confirming my order however here's what it says:



Can you confirm the contract length for this '30 day' contract is actually 12 months? If so, this is extremely misleading at best and false advertising at worst.

eir: Linzi

smemon wrote: »

I signed up for "eir mobile connect 30 Day" sim-only plan yesterday.

No where on the landing page does it say this is a 12 month contract: https://www.eir.ie/mobile/simonly/ In fact it says the complete opposite with text such as "Break free with a 30 day SIM only plan" and "30 day rolling contract".

I got an email this morning confirming my order however here's what it says:



Can you confirm the contract length for this '30 day' contract is actually 12 months? If so, this is extremely misleading at best and false advertising at worst.

Hi smemon

Can you pm me the following details please and I will check your account. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks ~

Linzi 

smemon

Hi Linzi, I'd prefer not to take this to DM and would appreciate a public response to the question to educate future customers of Eir who may have the same question.

For the avoidance of doubt, let's assume a new customer with no existing Eir accounts / services wants to sign up for the "eir mobile connect - 30 day" plan: https://www.eir.ie/mobile/simonly/

If signing up to that plan, will they be signing up to a 12 month contract?

eir: Linzi

smemon wrote: »

Hi Linzi, I'd prefer not to take this to DM and would appreciate a public response to the question to educate future customers of Eir who may have the same question.

For the avoidance of doubt, let's assume a new customer with no existing Eir accounts / services wants to sign up for the "eir mobile connect - 30 day" plan: https://www.eir.ie/mobile/simonly/

If signing up to that plan, will they be signing up to a 12 month contract?

Hi smemon

I needed the details of your account to take a look and make sure there was no mistake made with the order.  I can publicly confirm that a 30 day sim only plan does not tie you into a 12 month contract.

Regards

Linzi

Davy

eir: Linzi wrote: »

smemon wrote: »

Hi Linzi, I'd prefer not to take this to DM and would appreciate a public response to the question to educate future customers of Eir who may have the same question.

For the avoidance of doubt, let's assume a new customer with no existing Eir accounts / services wants to sign up for the "eir mobile connect - 30 day" plan: https://www.eir.ie/mobile/simonly/

If signing up to that plan, will they be signing up to a 12 month contract?

Hi smemon

I needed the details of your account to take a look and make sure there was no mistake made with the order.  I can publicly confirm that a 30 day sim only plan does not tie you into a 12 month contract.

Regards

Linzi

Linzi,

It might be a good idea to change the paper contracts and the online accounts which both state 12 months for a 30 day contract. If the systems can't understand a 12 month contract they shouldn't say anything. This is an issue for a long time now...….

Sheep Shagger

Davy wrote: »

Linzi,

It might be a good idea to change the paper contracts and the online accounts which both state 12 months for a 30 day contract. If the systems change understand a 12 month contract they shouldn't say anything. This is an issue for a long time now...….

Had the same query about 3 years ago.

Davexirl

Sheep Shagger wrote: »

Had the same query about 3 years ago.

I signed up back in August to a '30 day SIM only plan' but when I log in to my eir, I see a 12 month contract, yet when i ask eir chat what's going on they say it's a 30 day SIM only plan, who do ya trust?

Cowboys Ted

eir: Grainne

Davexirl wrote: »

Sheep Shagger wrote: »

Had the same query about 3 years ago.

I signed up back in August to a '30 day SIM only plan' but when I log in to my eir, I see a 12 month  contract, yet when i ask eir chat what's going on they say it's a 30 day SIM only plan, who do ya trust?

Cowboys Ted

Hi Davexirl, 

Due to an error, the welcome email that is sent to customers that have signed up to a SIM Only Plan the email is advising that the contract is 12 months. 

This information is incorrect. 

If you signed a rolling 30-day contract you can disregard the email that says 12-month contract. 

Thanks, 
Grainne