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No 4g?

  • 13-03-2019 7:04pm
    #1
    unreg999
    Registered Users Posts: 381 ✭✭


    I changed from a SIM only business account today to the SIM only residential deal, the changeover happened quite quickly except I went from having 4g more or less everywhere to not having it AT ALL even at home which I always had it.
    I have a Samsung s8 so it's not my phone and I had 4g right before the changeover. My partner has a lesser phone and has had 4g standing right beside me everywhere we go but I don't??
    I haven't had 4g once since the changeover so what's happening??


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    unreg999 wrote: »
    I changed from a SIM only business account today to the SIM only residential deal, the changeover happened quite quickly except I went from having 4g more or less everywhere to not having it AT ALL even at home which I always had it.
    I have a Samsung s8 so it's not my phone and I had 4g right before the changeover. My partner has a lesser phone and has had 4g standing right beside me everywhere we go but I don't??
    I haven't had 4g once since the changeover so what's happening??
    Hi unreg999, 

    You would need to be on a 4G enabled plan to access 4G. 

    If you could PM the following details I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    5. Mobile Number

    Thanks,
    Grainne


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