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Grainne the eir rep.

  • 13-03-2019 8:05pm
    #1
    Charlie1962
    Registered Users Posts: 10 ✭


    I would like to say that after all my weeks of hell with eir I find they have a shining star in one of there customer service representative, ( Grainne) thanks a million dear lady.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Charlie1962 wrote: »
    I would like to say that after all my weeks of hell with eir I find they have a shining star in one of there customer service representative, ( Grainne) thanks a million dear lady.
    Thank you so much for the lovely comments Charlie1962, 

    Always happy to help. 

    Thanks,
    Grainne


  • #3
    Charlie1962
    Registered Users Posts: 10 ✭Charlie1962


    eir: Grainne wrote: »
    Thank you so much for the lovely comments Charlie1962, 

    Always happy to help. 

    Thanks,
    Grainne

    I know it's not your fault, but honestly, what is wrong with eir? After you sorted out all that mess for me and I got the refund I have now got another bill for 36+ euro, I can not believe that a company is allowed to constantly try extort money from people in this manner, I wonder how many old people are paying for a service they don't get because they don't understand what is happening.


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Charlie1962 wrote: »
    eir: Grainne wrote: »
    Thank you so much for the lovely comments Charlie1962, 

    Always happy to help. 

    Thanks,
    Grainne

    I know it's not your fault, but honestly, what is wrong with eir? After you sorted out all that mess for me and I got the refund I have now got another bill for 36+ euro,  I can not believe that a company is allowed to constantly try extort money from people in this manner, I wonder how many old people are paying for a service they don't get because they don't understand what is happening.
    Hi Charlie1962

    Can you pm me the following details please along with details of your account query and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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