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Dreadful Customer Service

  • 15-03-2019 11:08am
    #1
    pjcpolly
    Registered Users Posts: 71 ✭✭


    I moved house a few months ago and because of the way EIR treated me with regard to my account and wanting to CHARGE me more per month and to put me on Another 2 year contract I made the decision to cancel the home broadband TV and phone. I have 3 mobile accounts connected to the account which I said I would keep until the current contract runs out in Sept. However, EIR have still been charging me for the complete package....I have up to now been paying half of the monthly bill which was in the contract. 
    However, yesterday my mobile phones have all been barred....I tried webchat this morning with no luck...they said to call 1901.....I CANNOT MAKE CALLS!!!!!!!
    Please can someone assist!!! 


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    pjcpolly wrote: »
    I moved house a few months ago and because of the way EIR treated me with regard to my account and wanting to CHARGE me more per month and to put me on Another 2 year contract I made the decision to cancel the home broadband TV and phone. I have 3 mobile accounts connected to the account which I said I would keep until the current contract runs out in Sept. However, EIR have still been charging me for the complete package....I have up to now been paying half of the monthly bill which was in the contract. 
    However, yesterday my mobile phones have all been barred....I tried webchat this morning with no luck...they said to call 1901.....I CANNOT MAKE CALLS!!!!!!!
    Please can someone assist!!! 
    Hi pjcpolly

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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