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UAN Number

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  • 19-03-2019 9:24pm
    #1
    yrreg0850
    Registered Users Posts: 531 ✭✭✭


    I attempted to move to Eir recently but, due to the non attendance of the engineers at the appointed time I had to revert to my original supplier.


    My original supplier now tells me that eir have changed my UAN and, they need this to reconnect.


    I have made several calls to various Eir sections, accounts, faults, and even loyalty , but, have failed to obtain this elusive number.

    How can I obtain this newly issued UAN.


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    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    yrreg0850 wrote: »
    I attempted to move to Eir recently  but, due to the non attendance of the engineers at the appointed time I had to revert to my original supplier.


    My  original supplier now tells me that eir have changed my UAN and, they need this to reconnect.


    I have made several calls to various Eir sections, accounts, faults, and even loyalty , but, have failed to obtain this elusive number.

    How can I obtain this newly issued UAN.
    Hi yrreg0850, 

    You will need to speak to an agent in our loyalty team to get your UAN. 

    I would not have access to this here. 

    This team can be contacted by calling 1901 and ask to be transferred to the loyalty team. 

    Thanks, 
    Grainne


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    #3
    yrreg0850
    Registered Users Posts: 531 ✭✭✭yrreg0850


    As I pointed out in my entry I have been passed from pillar to post in the Eir system.

    I am now over 10 days without a service because of this. So perhaps a complaint registration number that I can give to comreg would be in order.


  • Options
    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    yrreg0850 wrote: »
    As I pointed out in my entry I have been passed from pillar to post in the Eir system.

    I am now over 10 days without a service because of this. So perhaps a complaint registration number that I can give to comreg would be in order.
    Hi yrreg0850, 

    My apologies for the inconvenience that this has caused you. 

    If you wish to log a complaint you can do so on this link

    Thanks, 
    Grainne


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