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Wifi Calling

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  • 20-03-2019 2:56pm
    #1
    CKTC
    Registered Users Posts: 26 ✭


    Hi,

    Bought a new phone recently  and am unable to make or receive calls unless I am on a wifi connection. I have wifi calling enabled and if I turn it off, I can't make r receive any calls at all!

    Can you please advise?


Comments

  • Options
    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    CKTC wrote: »
    Hi,

    Bought a new phone recently  and am unable to make or receive calls unless I am on a wifi connection. I have wifi calling enabled and if I turn it off, I can't make r receive any calls at all!

    Can you please advise?
    Hi CKTC, 

    Sorry to hear you are having problems with your phone. 

    Could you PM the following details and I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    6. Mobile Number & PIN? 
    7. Is this happening in every location? 

    Thanks, 
    Grainne


  • Options
    #3
    CKTC
    Registered Users Posts: 26 ✭CKTC


    eir: Grainne wrote: »
    CKTC wrote: »
    Hi,

    Bought a new phone recently  and am unable to make or receive calls unless I am on a wifi connection. I have wifi calling enabled and if I turn it off, I can't make r receive any calls at all!

    Can you please advise?
    Hi CKTC, 

    Sorry to hear you are having problems with your phone. 

    Could you PM the following details and I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    6. Mobile Number & PIN? 
    7. Is this happening in every location? 

    Thanks, 
    Grainne
    pm sent, thanks


  • Options
    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    CKTC wrote: »
    eir: Grainne wrote: »
    CKTC wrote: »
    Hi,

    Bought a new phone recently  and am unable to make or receive calls unless I am on a wifi connection. I have wifi calling enabled and if I turn it off, I can't make r receive any calls at all!

    Can you please advise?
    Hi CKTC, 

    Sorry to hear you are having problems with your phone. 

    Could you PM the following details and I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    6. Mobile Number & PIN? 
    7. Is this happening in every location? 

    Thanks, 
    Grainne
    pm sent, thanks
    Thanks for the PM. 

    I will respond to you shortly. 

    Thanks, 
    Grainne


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