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  • 22-03-2019 1:11pm
    #1
    Joe Dixon
    Registered Users Posts: 32 ✭


    We recently had an Eir salesperson call to our house informing us of a New broadband package that would be available in our area within a couple of weeks. We were interested and signed up immediately. 
    The salesperson then instructed us that we should cancel our current service as it would take until the current billing period for the service to stop. 
    On that basis we cancelled our current service. 
    We received a call last week to say that the New service would not now be available until June this year at the earliest. Meaning now that we will have NO service for up to two months. 

    Having called Eir on a number of occasions this week, (5 hours over 3 calls) the latest advice we have received from Eir is to cancel the new account and set up a different account in the meantime until the New service becomes available. But now 5 hours of waiting later we have not been able to make contact with someone who can actually do this. We've spoken to 5-6 different members of staff to get this far but still have not actually achieved anything from these calls. 
    Can you please advise?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Joe Dixon wrote: »
    We recently had an Eir salesperson call to our house informing us of a New broadband package that would be available in our area within a couple of weeks. We were interested and signed up immediately. 
    The salesperson then instructed us that we should cancel our current service as it would take until the current billing period for the service to stop. 
    On that basis we cancelled our current service. 
    We received a call last week to say that the New service would not now be available until June this year at the earliest. Meaning now that we will have NO service for up to two months. 

    Having called Eir on a number of occasions this week, (5 hours over 3 calls) the latest advice we have received from Eir is to cancel the new account and set up a different account in the meantime until the New service becomes available. But now 5 hours of waiting later we have not been able to make contact with someone who can actually do this. We've spoken to 5-6 different members of staff to get this far but still have not actually achieved anything from these calls. 
    Can you please advise?
    Hi Joe Dixon, 

    Sorry to hear of the poor start to your service. 

    The process to cancel your account can be found here

    The address that is on that link is the same address as our cancellation team. 

    Thanks, 
    Grainne


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