Card Services department.

blueser

Bloody hopeless. I applied for an increase on my CC limit on Monday. Completed the first stage over the phone that afternoon, and was informed that it would then be forwarded to the underwriting section, who would email me the next day for verification of my pps number. Still haven't received that email despite several calls to them. Spoke to a lady this afternoon who said it takes 24-36 hours from receipt of my pps verification for the increase to be put on my card. Problem is, I need that card for tomorrow. <snip>? 

Bank of Ireland: John

blueser wrote: »

Bloody hopeless. I applied for an increase on my CC limit on Monday. Completed the first stage over the phone that afternoon, and was informed that it would then be forwarded to the underwriting section, who would email me the next day for verification of my pps number. Still haven't received that email despite several calls to them. Spoke to a lady this afternoon who said it takes 24-36 hours from receipt of my pps verification for the increase to be put on my card. Problem is, I need that card for tomorrow. <snip>? 

Hi Blueser,

Thank you for getting in touch.

Applications to increase a credit card limit are assessed on an individual case by case basis and as such time frames may vary.

We understand that this is inconvenient to you as you need to use your card this weekend. We can only apologies for the delay in this instance.

If you need to talk to a credit card advisor today on this please call 1890 251 251.

Many Thanks

John

blueser

Thanks, but it's been sorted. Eventually. And apologies for my earlier post. 

Bank of Ireland: Lorna

That's okay blueser, we do understand the frustrating circumstances.

We're sorry for the delay.

Thanks,

Lorna