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Charged twice for the one purchase

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  • 29-03-2019 10:16am
    #1
    JACK BE NIMBLE
    Registered Users Posts: 106 ✭✭


    Hi,

    I bought some boots online from Next.ie @ at cost of €35.00 - which I received yesterday.
    From checking my balance online I can see that there was two separate charges of €35.00 charged to my account. 
    I contacted next and the informed me that they only charged one transaction of €35.00, so it appears that the bank have doubled up on charges. 
    Can you please investigate if i DM account details?
    Thanks


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  • Options
    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi JACK BE NIMBLE

    Thanks for getting in touch,

    When you sign into our full website you should be able to select your recent transactions and view your Transactions in Progress. If the duplicate amount remains in Transactions in Progress, then it should drop off the system in 3-5 working days.

    If we can help with anything else, give us a shout!

    Thanks,

    Lorna


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