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365 Service Desk Query

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  • 07-04-2019 1:40pm
    #1
    Ronanc1
    Registered Users Posts: 399 ✭✭


    I sent a query via the 365 service desk a week ago, It was relatively simple any chance of a response?


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    #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    Ronanc1 wrote: »
    I sent a query via the 365 service desk a week ago, It was relatively simple any chance of a response?


    Hi Ronanc1,

    Thanks for getting in touch.

    Can I ask did you receive a reference number after you sent this query? If so, can you send us a PM with this reference number and we will follow up on this for you.

    Many Thanks

    John


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    #3
    Ronanc1
    Registered Users Posts: 399 ✭✭Ronanc1


    Bank of Ireland: John wrote: »
    Ronanc1 wrote: »
    I sent a query via the 365 service desk a week ago, It was relatively simple any chance of a response?


    Hi Ronanc1,

    Thanks for getting in touch.

    Can I ask did you receive a reference number after you sent this query? If so, can you send us a PM with this reference number and we will follow up on this for you.

    Many Thanks

    John
    Hi John, I am pretty sure I did but did not take note of it at the time- so I don't know it. Every time I attempt to access the sent items tab in 365 service desk the site crashes (it thinks I've used the back or refresh button) and constantly asks me to sign in again.


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    #4
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Ronanc1 wrote: »
    Hi John, I am pretty sure I did but did not take note of it at the time- so I don't know it. Every time I attempt to access the sent items tab in 365 service desk the site crashes (it thinks I've used the back or refresh button) and constantly asks me to sign in again.


    Thanks for coming back to us Ronanc1.

    Can we ask that you send your request again through the Online Service Desk. Once you have submitted the request can you send us a Private Message with the reference number and we can escalate this to the relevant team to look into this and respond.

    Thanks Jen


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