BT IOL / OceanFree / EsatClear

We've created a number of help articles for users of IOL / Esatclear / Oceanfree email who have moved over to us:
https://help.blacknight.com/hc/en-us/categories/360000094938-BT-legacy-email-access-for-iol-ie-esatclear-ie-iolfree-ie-or-oceanfree-net

See also our recent blog post:
https://blacknight.blog/important-iol-esatclear-oceanfree-email.html

Sam Russell

I appear to have problems that I was unaware of previously.


I can receive emails in outlook - no problems.
I can send IOL emails to myself from both webmail and from outlook.
I can send emails from one of my iol accounts to another and vv.
I can not send emails from those accounts to gmail.com accounts from outlook, they get bounced immediately. - Undeliverable: 
I can send from webmail but it can take 5 or more hours to be delivered.

What can be wrong?

I am using an old version of Outlook - Office Professional 2007.

Hi Sam,

Can you open a support ticket please and we'll help you to resolve this. Just send an email to help@blacknight.com, or use one of the other contact options on this page https://www.blacknight.com/support/

Thanks,
Conn

Sam Russell

OK, I did.  I think the problem is now resolved.  Thank you.