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payment not received

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  • 23-04-2019 2:29pm
    #1
    crossbeauty
    Registered Users Posts: 140 ✭✭


    Hi,
    I made a payment to my ptsb mortgage on their website but it has not reached my ptsb account mortgage. the payment was on the 29th March and I have a ref number SUCCESS BI5875. The money left my Bank of Ireland Account  but never reached my ptsb account. I have phoned them and they told me to contact yourselves to see if there is a hold on it.
    Can you tell me who I need to phone.


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    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi crossbeauty,

    Thanks for getting in touch,

    To get this investigated you can send an Ask a Question in the Service Desk menu option on 365online.com querying the payment and we will be happy to look into this.

    Thanks,

    Lorna


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