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AIB headache.

  • 23-04-2019 3:47pm
    #1
    lalababa
    Registered Users Posts: 1,736 ✭✭✭


    Well the AIB forum is gone I see.
    My little story of frustration:
    I went to AIB about a year ago to open a bank a/c. I have a BOI a/c and used to have an AIB one years ago. I just wanted a simple deposit a/c with or without cards. Had all my ids proof of address etc. I had to ask around ten times for a simple deposit a/c , infact insist on it, had to get quite shirty over the space of a half hour discussion to eventually cut through the upselling of investment a/C's. Eventually got what I wanted abeit with a sour taste in my mouth. Have used the a/c a couple of times since. Fast forward to today , went in to AIB to check balance, got balance. Then I was told that the a/c was locked until I updated my details and could not be unlocked until then. O.K. Let's update my details......where you working...do you rent..how much rent...salary? That's when I walked out. I'll have to go in again of course and tell them what underwear I'm wearing.
    So in order to upsell they make it a condition that you provide as many personal financial details as possible or lock your a/c. Disgraceful.


Comments

  • #2
    source
    Registered Users, Registered Users 2 Posts: 5,287 ✭✭✭source


    Provision 2.5 Consumer Protection Code 2012

    A regulated entity must ensure that in all its dealings with customers and within the context of it's authorisation it seeks from its customers information relevant to the product or service requested

    The only information they should be asking you for should relate to the product you hold with them. Which for a basic deposit account should be just AML information.


  • #3
    lalababa
    Registered Users Posts: 1,736 ✭✭✭lalababa


    Really ..great...can I sue them?? Whey hay happy times. BTW I asked was this a statutaury legal thing early on and they said yes. Later on I asked again and they said no just new policy for the bank.


  • #4
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,358 Mod ✭✭✭✭Jim2007


    lalababa wrote: »
    Well the AIB forum is gone I see.
    My little story of frustration:
    I went to AIB about a year ago to open a bank a/c. I have a BOI a/c and used to have an AIB one years ago. I just wanted a simple deposit a/c with or without cards. Had all my ids proof of address etc. I had to ask around ten times for a simple deposit a/c , infact insist on it, had to get quite shirty over the space of a half hour discussion to eventually cut through the upselling of investment a/C's. Eventually got what I wanted abeit with a sour taste in my mouth. Have used the a/c a couple of times since. Fast forward to today , went in to AIB to check balance, got balance. Then I was told that the a/c was locked until I updated my details and could not be unlocked until then. O.K. Let's update my details......where you working...do you rent..how much rent...salary? That's when I walked out. I'll have to go in again of course and tell them what underwear I'm wearing.
    So in order to upsell they make it a condition that you provide as many personal financial details as possible or lock your a/c. Disgraceful.

    You failed to copy with the money laundering rules, so they locked your account. Standard practice. Nothing disgraceful about it.
    source wrote: »
    Provision 2.5 Consumer Protection Code 2012

    A regulated entity must ensure that in all its dealings with customers and within the context of it's authorisation it seeks from its customers information relevant to the product or service requested

    The only information they should be asking you for should relate to the product you hold with them. Which for a basic deposit account should be just AML information.

    Incorrect. Covered by Money Laundering requirements.
    lalababa wrote: »
    Really ..great...can I sue them?? Whey hay happy times. BTW I asked was this a statutaury legal thing early on and they said yes. Later on I asked again and they said no just new policy for the bank.

    No you can't. You want the account comply with the requirements.


  • #5
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Why not just use boi?


  • #6
    source
    Registered Users, Registered Users 2 Posts: 5,287 ✭✭✭source


    Jim2007 wrote: »
    Incorrect. Covered by Money Laundering requirements.

    You'll note I mentioned AML in my post.


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  • #7
    lalababa
    Registered Users Posts: 1,736 ✭✭✭lalababa


    Ah well if it's anti money laundering legislation rules then I don't mind so much, but was never told that. When I first opened the a/c there were alot of questions as well. Just browned off with the lock down and new set of questions.


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