Posting a pic

Dtp1979

It won’t let me. Says file is too big. What’s going on?

Boards.ie: Mark

Hi Dtp1979,

You will need to reduce the size of the file that you're attaching. Within the Manage Attachments window, maximum file sizes for different extensions are set out. For example, you can upload a 1MB .png, .bmp or .gif file, but a 4MB .jpg file.

Dtp1979

Boards.ie: Mark wrote: »

Hi Dtp1979,

You will need to reduce the size of the file that you're attaching. Within the Manage Attachments window, maximum file sizes for different extensions are set out. For example, you can upload a 1MB .png, .bmp or .gif file, but a 4MB .jpg file.

I’ve never had this trouble before, when posting pics. Why now?

Boards.ie: Mark

Hi Dtp1979,

No changes have been made to this system. Perhaps other uploads snuck in under the threshold or perhaps one you are trying to upload is a different extension (some image editors will save as different extensions by default). If you open the image in an image editor (such as Paint) and resize the image or change the file type, you should be able to alter the file size and upload it as normal.

Dtp1979

Boards.ie: Mark wrote: »

Hi Dtp1979,

No changes have been made to this system. Perhaps other uploads snuck in under the threshold or perhaps one you are trying to upload is a different extension (some image editors will save as different extensions by default). If you open the image in an image editor (such as Paint) and resize the image or change the file type, you should be able to alter the file size and upload it as normal.

I’m trying to upload this from my phone. Same as I always have, and never had an issue before

Boards.ie: Mark

Could you let me know the size of the image that you're trying to upload and what file extension it has please? You are trying to upload via the "Attach Files" button on the Touch site?

Dtp1979

Boards.ie: Mark wrote: »

Could you let me know the size of the image that you're trying to upload and what file extension it has please? You are trying to upload via the "Attach Files" button on the Touch site?

Those terms mean nothing to me. It’s a standard picture from my iPhone library. The same type of picture I’ve always uploaded. Yes, it’s through attach files on the touch site. Never had this issue before

Dtp1979

Dtp1979 wrote: »

Those terms mean nothing to me. It’s a standard picture from my iPhone library. The same type of picture I’ve always uploaded. Yes, it’s through attach files on the touch site. Never had this issue before

Any update?

Boards.ie: Mark

Hi Dtp1979,

We haven't made any changes to the uploading system or restrictions on our end. It would be helpful if you could check the file size from your iPhone's gallery to ensure that it falls within the guidelines. Alternatively, you could forward us (at hello@boards.ie) an example or two of pictures that aren't uploading so that we can check them // attempt to replicate. Thanks.