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Electricity Reconnection

bellatrix1 · 2019-05-07 15:44:29

Hi, I have been charged for the previous owners reconnection fee. I did not own the house at time of reconnection. Have been informed by one of your reps on the phone that I have to be reimbursed by previous owner. How is this even possible that you take money when someone else organised reconnection and obviously will be…

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07-05-2019 4:44pm

#1

bellatrix1

Registered Users Posts: 34 ✭

Join Date: January 2018

Posts: 29

Hi, I have been charged for the previous owners reconnection fee. I did not own the house at time of reconnection. Have been informed by one of your reps on the phone that I have to be reimbursed by previous owner. How is this even possible that you take money when someone else organised reconnection and obviously will be billed for electricity used up until I joined your service???

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#2 07-05-2019 5:03pm
Electric Ireland: Glenn

Company Representative Posts: 20 Verified rep ✭

Join Date: September 2018

Posts: 20

Hi bellatrix1,

If you private message us your account number, full name, first line of the address, contact number and confirmation that you are the account holder, we will look into this for you.

Thanks,
Glenn

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#3 08-05-2019 10:53am
bellatrix1

Registered Users Posts: 34 ✭

Join Date: January 2018

Posts: 29

I sent you a pm yesterday

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