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Eircom Email not able to send but can receive emails

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  • 08-05-2019 1:46pm
    #1
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭


    Hi


    Currently using Microsoft Outlook and email address is xxx@eircom.net.

    Current ISP is Eir, (was previously with Sky but changed over 8/9 months ago)


    Able to receive emails via outlook and eircom webmail but not able to send them.


    Any ideas?


    Thanks



    Error message getting is
    "Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."

    Server Information
    Account Type = POP3
    Incoming mail server = webmail.eircom.net
    Outgoing mail server (SMTP) = mail1.eircom.net


    Outgoing Server Tab
    My outgoing server (SMTP) requires authentication - box is ticked
    Use same settings as my incoming mail server - box is selected


    Advanced Tab
    Incoming Server POP3 = 110
    This server requires an encrypted connection (SSL) - box not ticked


    Outgoing Server (SMTP) = 465
    Use the following type of encrypted connection: SSL is selected


Comments

  • Options
    #2
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    Anyone have any idea?

    Thanks


  • Options
    #3
    danm14
    Registered Users Posts: 218 ✭✭danm14


    Sundance_Kid wrote: »
    Outgoing Server Tab
    My outgoing server (SMTP) requires authentication - box is ticked
    Use same settings as my incoming mail server - box is selected

    Uncheck both of these boxes. The outgoing server should use port 25 with no encryption, no username and no password.


  • Options
    #4
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    danm14 wrote: »
    Uncheck both of these boxes. The outgoing server should use port 25 with no encryption, no username and no password.


    Thanks for your reply, did the above and still the same message

    11aiwbr.png


  • Options
    #5
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    Anyone any other suggestions?

    Failing that I will try get onto Eir Technical Support.

    Just to add, am now able to send from Eircom Webmail just not able to send from Outlook.

    Thanks


  • Options
    #6
    anonanymore
    Registered Users Posts: 164 ✭✭anonanymore


    Are you using a Mac or PC?
    I'm using a Mac and have the same problem.
    Eir know about the problem but haven't done anything about it.


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  • Options
    #7
    smuggler.ie
    Registered Users Posts: 4,130 ✭✭✭smuggler.ie


    mail1.eircom.net is listening on port 25 (https://ping.eu/port-chk/), 465 closed. Don't know if this is resent or was it (465) ever working. No harm to call Eir Tech Support and consult.

    You might try to create new profile in Outlook and add you eircom.net account fresh to see if it makes difference(do not delete existing profile for now so you can revert to it).
    history of boards 2021




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