Tesla Model 3 thread - V2.0

Lumen

hatrack wrote: »

If that was the case they wouldn’t be building and delivering the SR. They’d be delivering the performance version only.

I don't think they can only deliver the P, as from what I read the drivetrain components are cherry picked for that model, like CPU binning.

Also, the smaller battery packs of the SR mean more cars for a given battery production, and cars delivered is the main metric they're trying to hit.

Hartunion

deliveryie@tesla.com

Anyone tried sending emails to the above. Tried myself a number of times and nothing. Either I have an incorrect email or they just don't bother replying. This was the email Sandyford recommended, not that it's going to change anything in terms of arrival but if nothing more than just possibly getting an official heads up on progress.

mouthful

Design Studio for Tesla Model 3 available for 4 more countries: #Poland, #Hungary, #Romania, #Slovenia.

sln852

Hi Guys, i've been following the thread for a while, first post. Ordered back in June. No reservation. Order number somewhere in the 180's. M3P- blue/black with FSD. Test drove a few weeks back.

On the subject of defects, i hadn't spotted this before but there appears to be a limit on the about of time you've got to report defects following delivery and handover of the car and it looks like that could be within 100 miles or 30 days whichever comes first going on a post over on the teslamotorsclub.com UK and Ireland forum. It's the "What's the process for paint / alignment defect correction?" thread. Can't post a link to it here.

I've seen 72 hours mentioned in other posts on there but in the US.

Something to confirm when the cars do finally arrive and before driving off.

I would have well exceeded 100 miles on the first day so that initial inspection will take a while. Interesting to see if there's a rush to get you out the door in 15 minutes over here.

krissovo

I am planning on taking a Tesla hating farmer with me to collect the car and to do a detailed inspection. I am shoite at inspecting new cars as I just want to hit the road.

Lumen

Having been put under incredible pressure to accept new cars before, most memorably a BMW Mini which had air con and window sealing defects I couldn't pick up with a static inspection, I would actually pay for a new car snagging service from an experienced third party. I find paint defects particularly hard to spot as I'm not very observant.

hatrack

Hartunion wrote: »

deliveryie@tesla.com

Anyone tried sending emails to the above. Tried myself a number of times and nothing. Either I have an incorrect email or they just don't bother replying. This was the email Sandyford recommended, not that it's going to change anything in terms of arrival but if nothing more than just possibly getting an official heads up on progress.

I had a response from it back at the start of August saying they’d be starting deliveries at the end of September. I followed up about 10 days ago asking if that was now November and I’ve had nothing back.

Old diesel

sln852 wrote: »

Hi Guys, i've been following the thread for a while, first post. Ordered back in June. No reservation. Order number somewhere in the 180's. M3P- blue/black with FSD. Test drove a few weeks back.

On the subject of defects, i hadn't spotted this before but there appears to be a limit on the about of time you've got to report defects following delivery and handover of the car and it looks like that could be within 100 miles or 30 days whichever comes first going on a post over on the teslamotorsclub.com UK and Ireland forum. It's the "What's the process for paint / alignment defect correction?" thread. Can't post a link to it here.

I've seen 72 hours mentioned in other posts on there but in the US.

Something to confirm when the cars do finally arrive and before driving off.

I would have well exceeded 100 miles on the first day so that initial inspection will take a while. Interesting to see if there's a rush to get you out the door in 15 minutes over here.

Are those time limits for rejecting the car over the delivery defects ......

Because the warranty to repair the car should kick in regardless during its duration.

sln852

Old diesel wrote: »

Are those time limits for rejecting the car over the delivery defects ......

Because the warranty to repair the car should kick in regardless during its duration.

I'm not sure on the rejection window. You might have trouble trying to reject it based on something you reported after the limit but i don't know.

I read it as any paint defects, dents or scratches missed in the delivery window and reported outside of the limit are subject to review by them. So they may not repair it for free if reported after that depending on what it is. They may say it happened after delivery.

I can't find any official documentation on it. I've also seen comments that it's more a guideline than a rule. Something to confirm with Tesla. I think it's in the documents you sign on pickup.

Re the warranty i don't think it covers everything. Seeing reports of missing paint in the door jambs, thin paint and the primer showing through. Number of videos on Youtube from guys in Finland showing that. Some service centres telling customers the missing paint is normal. If those areas rust it won't be covered. Not sure how they're getting away with the missing paint.

This is from the warranty:
"The limited lifetime body repair warranty includes repairs for cracking, flaking, pitting, and deterioration of body parts but excludes damage caused by rust. The limited lifetime paint repair warranty includes repairs for peeling and cracking of paint or topcoat, and loss of gloss caused by hazing."

BigAl81

Hi,

Down at Tesla today as the bro in law from the "UK" was down from Belfast getting the paint touched up on his new car.

I wonder was this the only privately owned Model 3 in the Republic of Ireland?

Here it is next to my Ioniq....











It's some car. Top of the line all options ticked performance model.

He took me for a spin, the acceleration literally takes your breath away.

Good luck to everyone on the waiting list, hope they arrive soon!

bf

hatrack wrote: »

Guys - forget the ships - supply is not the issue for Irish deliveries. It’s a Tesla software issue that’s holding up deliveries. A ship a day could arrive to Dublin port and they still couldn’t give us the cars.

Maybe I missed it, but what exactly is the issue with the software that prevents them delivering here?

unkel

Lumen wrote: »

I don't think they can only deliver the P, as from what I read the drivetrain components are cherry picked for that model, like CPU binning.

That's interesting!

You wouldn't have a link for that?

jusmeig

bf wrote: »

Maybe I missed it, but what exactly is the issue with the software that prevents them delivering here?

It's complete bs.

Teslablue

How have DC Motor Co - Dreamcars got a Tesla model 3 for sale in the Republic at the Irish Motor Festival, before Tesla have them on sale to anyone who put a deposit down months and years ago?

hatrack

Teslablue wrote: »

How have DC Motor Co - Dreamcars got a Tesla model 3 for sale in the Republic at the Irish Motor Festival, before Tesla have them on sale to anyone who put a deposit down months and years ago?

UK import.

s8n

Lumen wrote: »

Having been put under incredible pressure to accept new cars before, most memorably a BMW Mini which had air con and window sealing defects I couldn't pick up with a static inspection, I would actually pay for a new car snagging service from an experienced third party. I find paint defects particularly hard to spot as I'm not very observant.

This is a GREAT idea

s8n

bf wrote: »

Maybe I missed it, but what exactly is the issue with the software that prevents them delivering here?

It’s complete manure. It was an issue with SEAI last week they were blaming. All we can do is keep complaining. How is it acceptable to put down a deposit two months ago and hear NOTHING !!!

catharsis

s8n wrote: »

It’s complete manure. It was an issue with SEAI last week they were blaming. All we can do is keep complaining. How is it acceptable to put down a deposit two months ago and hear NOTHING !!!

I put down my deposit forty-two months ago if that makes you feel any better :-)

Brianberu

bf wrote: »

Maybe I missed it, but what exactly is the issue with the software that prevents them delivering here?

I think the delay could be revenue wanting to get some VRT on a post sale FSD upgrade and want something in place so they can see how old the car is and when FSD was purchased.

Now that there is no cost penalty for upgrading to FSD after purchasing the car revenue would be loosing like €1,000 VRT on every base model 3 with a post sale FSD upgrade.

carloscorreia

M3P on track

https://www.youtube.com/watch?v=9fzPWJfTmnY

Markjsca1

Brianberu wrote: »

I think the delay could be revenue wanting to get some VRT on a post sale FSD upgrade and want something in place so they can see how old the car is and when FSD was purchased.

Now that there is no cost penalty for upgrading to FSD after purchasing the car revenue would be loosing like €1,000 VRT on every base model 3 with a post sale FSD upgrade.

Which you’d think they’d have figured out by now. Upgrading to FSD has been an option for a long time on S’s and X’s

planck26

I’ve an SR+ on order through a leasing company since late July. They’ve just told me expected delivery is the end of February! ☹️

ted1

Brianberu wrote: »

I think the delay could be revenue wanting to get some VRT on a post sale FSD upgrade and want something in place so they can see how old the car is and when FSD was purchased.

Now that there is no cost penalty for upgrading to FSD after purchasing the car revenue would be loosing like €1,000 VRT on every base model 3 with a post sale FSD upgrade.

I’d say that you are complete wrong on that

jusmeig

ted1 wrote: »

I’d say that you are complete wrong on that

So would I, the Model 3 is already on the SEAI website. There is no holdup there. They are selling cars to BOJOs minions first before they cut their ties with the universe and start waving sticks at Intruders trying to deliver products!

sln852

High praise for the Dublin SC for work on that NI reg M3 pictured on the last page over on that thread that i mentioned on the teslamotorsclub.com UK and Ireland forum. Still can't post a link but it's post #30 on the "What's the process for paint / alignment defect correction?" thread for anyone that's interested.

Reassuring to read.

batts_not_incl

BigAl81 wrote: »

Hi,

Looks like he's missing the spoiler for the m3p spec and also the line under the dual motor should be red, unless I'm losing my mind?

unkel

Without the spoiler the car won't let you drive at 261km/h.

batts_not_incl

unkel wrote: »

Without the spoiler the car won't let you drive at 261km/h.

Don't forget the flux capacitor

BigAl81

batts_not_incl wrote:

Looks like he's missing the spoiler for the m3p spec and also the line under the dual motor should be red, unless I'm losing my mind?

Correct. He got the spoiler removed while they were doing the paint job as he didn't like it. I told him he could probably sell it for a few quid on eBay!

And the line is red. He pointed that out to me and from 2 feet away I could hardly see it. It's very subtle and needs the light to reflect of it just right. Not at all like an old TDI or wherever that would have a few letters in red that you could clearly see.

I thought he got it debadged as it doesn't say "Model 3" on the back, bit that's the way it comes seemingly.

Lumen

BigAl81 wrote: »

I thought he got it debadged as it doesn't say "Model 3" on the back, bit that's the way it comes seemingly.

Yes, I saw one in France the other day that just had DUAL MOTOR on the back. Very cool.

It was in grey too, a trend I've come to loathe despite (or because of) owning two grey cars myself. But it looked great nonetheless, the grey is really dark.

KildareMan

unkel wrote: »

Without the spoiler the car won't let you drive at 261km/h.

Not strictly true. When the spoiler is fitted Tesla unlock the speed. Nothing to stop an owner removing it after the event. It's only stuck on.

batts_not_incl

Well I arrived in San Francisco earlier this evening and there are Tesla's EVERYWHERE. I saw 3 model 3s on the drive in from the airport.
Hoping to catch a glimpse of a grey one here as I haven't seen that colour in the flesh.

bdogg

batts_not_incl wrote: »

Well I arrived in San Francisco earlier this evening and there are Tesla's EVERYWHERE. I saw 3 model 3s on the drive in from the airport.
Hoping to catch a glimpse of a grey one here as I haven't seen that colour in the flesh.

Yeah - they are everywhere. Just back. I’m practically Model 3 and Tesla in general blind. Don’t worry you’ll see every different config possible!

I’d a grey one with white interior on order, I changed my interior back to black after seeing the grey and black in person over there and also seeing the white interior.

hatrack

Estimated delivery was right for New Zealanders anyway. Deliveries have started.

https://twitter.com/geoffloweitools/status/1165825060113809408?s=21

bdogg

*

bdogg

hatrack wrote: »

Estimated delivery was right for New Zealanders anyway. Deliveries have started.

https://twitter.com/geoffloweitools/status/1165825060113809408?s=21

WTF is going on with ROI??

dingledosser

bdogg wrote: »

WTF is going on with ROI??

When did NZ ordering go live?

bdogg

dingledosser wrote: »

When did NZ ordering go live?

It was the same day as us - 31st May 2019

https://twitter.com/Tesla/status/1134322753203388416

hatrack

bdogg wrote: »

I was same days as us 30th May 2019

https://twitter.com/Tesla/status/1134322753203388416

And delivery estimate was August.

mrbongo

This is the poor Tesla customer service I just received:

• I ordered a Model 3 LR yesterday from a referral code link
• I wasn't sure if I had messed up the referral code process during the order cause of browser problem
• I contacted Tesla Customer Service right after making the order to make sure the referral code was on the order (knowing that they are able to fix this and add code afterwards)
• Result: they made no effort at all to help and I've cancelled the order now.

Here's the essentials from email thread:

Original request:

I'm not sure if the referral code I wanted to use was added to my order today, can you add?

Tesla reply:

As mentioned in the referral links terms and conditions, you can only make use of it when placing an order through the link. It is not possible to have it added afterwards.

My reply:

Are you sure? It is possible according to: https://tesla-referral-codes.com/how-to-add-referral-code-after-order/

I can cancel my order and re-enter if that will do it ...

Tesla response:

The link you sent is not taken from our website. This is a private website that is not related to Tesla and is therefore not in accordance with our guidelines.

As mentioned in the referral links terms and conditions on our website, you can only make use of it when placing an order through the link. It is not possible to have it added afterwards.

My response:

The point from that website is that many Tesla customers have clearly added the referral right after ordering, which is what I am trying to do as I was not sure if the referral code link I used actually did the expected thing when I ordered. Clearly it did not work.

The referral code can be added afterwards but you're making an issue of it for a small benefit (1500km of supercharging) after I've ordered a car valued at 59,000 euro. What sort of customer service is that????

I'll go ahead and cancel the order.

No communication after that. I've gone ahead and started the cancellation process, I hope that is straightforward.

ELM327

Sounds like you were at fault, not Tesla, as you didn't read the T+C?
People are really digging the bottom of the barrel for anti-Tesla nonsense these days.

mouthful

mrbongo wrote: »

This is the poor Tesla customer service I just received:

• I ordered a Model 3 LR yesterday from a referral code link
• I wasn't sure if I had messed up the referral code process during the order cause of browser problem
• I contacted Tesla Customer Service right after making the order to make sure the referral code was on the order (knowing that they are able to fix this and add code afterwards)
• Result: they made no effort at all to help and I've cancelled the order now.

Here's the essentials from email thread:

Original request:
Tesla reply:


My reply:
Tesla response:
My response:
No communication after that. I've gone ahead and started the cancellation process, I hope that is straightforward.

Great news I have just moved up one in the delivery schedule- know you did not do it for me but thank you anyway!!!

mrbongo

mouthful wrote: »

Great news I have just moved up one in the delivery schedule- know you did not do it for me but thank you anyway!!!

Only if you ordered in the last day

mrbongo

ELM327 wrote: »

Sounds like you were at fault, not Tesla, as you didn't read the T+C?
People are really digging the bottom of the barrel for anti-Tesla nonsense these days.

Granted I made a mistake during the ordering process. But customer service is not about doing nothing when everything goes right (no service needed), it's about helping out when things go wrong. It was a very small thing to them that they were able to fix, but chose not to - that's simply bad customer service.

smokybacon

mrbongo wrote: »

Granted I made a mistake during the ordering process. But customer service is not about doing nothing when everything goes right (no service needed), it's about helping out when things go wrong. It was a very small thing to them that they were able to fix, but chose not to - that's simply bad customer service.

Should be livid for loosing a sale.

ELM327

smokybacon wrote: »

Should be livid for loosing a sale.

Except they don't care I suspect as there's many many others next up in line.

drumm23

ELM327 wrote: »

Sounds like you were at fault, not Tesla, as you didn't read the T+C?
People are really digging the bottom of the barrel for anti-Tesla nonsense these days.

not really, it's just an example of poor customer service ... to add to all the other examples in this thread

Lumen

mrbongo wrote: »

Granted I made a mistake during the ordering process. But customer service is not about doing nothing when everything goes right (no service needed), it's about helping out when things go wrong. It was a very small thing to them that they were able to fix, but chose not to - that's simply bad customer service.

Tesla are simply applying a stated policy to which you have requested an exception, and they've refused to grant one.

Whether it's bad customer service or not is subjective, but technically you're not a customer yet because you haven't taken delivery of a car.

This is arguably a good strategy for Tesla, since they are filtering out fussy people. Tesla rely on word of mouth recommendations from owners, and if you're moaning now about a referral issue that has no impact on your ownership experience, you're likely to go ballistic over real issues like paint defects or panel gaps.

Since Tesla can sell the car anyway, why would they want you as a customer?

ted1

ELM327 wrote: »

Sounds like you were at fault, not Tesla, as you didn't read the T+C?
People are really digging the bottom of the barrel for anti-Tesla nonsense these days.

In fairness. Computer says no is something you might expect from a budget airline. But buying a car worth 59,000 you would expect some kind of service

ELM327

drumm23 wrote: »

not really, it's just an example of poor customer service ... to add to all the other examples in this thread

The chap already said it was his fault


Anyway expecting brilliant customer service for ordering a model 3 is nonsense, the company is overrun with orders and inane queries of people who can't simply wait for their car to be delivered. This is what happened when the S came out first, then the X, the 3 is the same and I'm sure the Y will be too. Just wait, you'll get your car, and it will be the best car you've ever owned, because it's a Tesla it is worth the hassle.