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Contactless debit card

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  • 10-05-2019 10:38am
    #1
    gojoholo
    Registered Users Posts: 2 ✭


    I have just been issued a new debit card, as my old one will expire in a few months. I was expecting the new one to be contactless. I just assumed that all new cards would be. Do I have to specifically request a contactless card?


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    #2
    RossieMan
    Registered Users Posts: 6,766 ✭✭✭RossieMan


    Yes.

    You'll also pay 8 euro for the privilege.


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    #3
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    gojoholo wrote: »
    I have just been issued a new debit card, as my old one will expire in a few months. I was expecting the new one to be contactless. I just assumed that all new cards would be. Do I have to specifically request a contactless card?

    Hi gojoholo,

    Thank you for taking the time to contact us.

    If your old card was chip and pin only then a replacement would be issued this way. However, you can request a contactless card free of charge. Just login into your 365 online account, go to manage accounts, service desk and ‘ask a question’ Here just state that you would like a contactless Visa Debit card and we will arrange to have this posted out to you.

    Thanks

    John


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    #4
    gojoholo
    Registered Users Posts: 2 ✭gojoholo


    Bank of Ireland: John wrote: »
    gojoholo wrote: »
    I have just been issued a new debit card, as my old one will expire in a few months. I was expecting the new one to be contactless. I just assumed that all new cards would be. Do I have to specifically request a contactless card?

    Hi gojoholo,

    Thank you for taking the time to contact us.

    If your old card was chip and pin only then a replacement would be issued this way. However, you can request a contactless card free of charge. Just login into your 365 online account, go to manage accounts, service desk and ‘ask a question’ Here just state that you would like a contactless Visa Debit card and we will arrange to have this posted out to you.

    Thanks

    John
    So there is no charge for changing to contactless?


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    #5
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    gojoholo wrote: »
    So there is no charge for changing to contactless?

    Hi gojoholo,

    That is correct - there will be no charge for this.

    Thanks.

    John


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    #6
    RossieMan
    Registered Users Posts: 6,766 ✭✭✭RossieMan


    Bank of Ireland: John wrote:
    That is correct - there will be no charge for this.


    Is this new John? I was charged for one when I got my renewed card last year. It also wasn't contactless so I requested one but was charged 8 euro.


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    #7
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi RossieMan,

    We'd like to look into this for you as there has never been a charge for renewal cards. Up until last year there was an €8 charge to replace a lost or damaged card but cards that have reached the expiry date have always been renewed free of charge. If you could please send us a private message using the link here with your full name and the branch you hold your account with, we'll have this looked into.

    Thanks
    Tara 


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