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Onkyo RT 390 sound Pass through From Tv
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10-05-2019 12:00pm#1
Comments
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Richersounds.ie: DavidS wrote: »Hi Luckycharms_74,
Does the receiver have ARC on it? If so you sould be able to connect the amp to the TV via the HDMI cable however you would need to change the input settings on the TV and receiver to read ARC. If this isn't working though the easiest thing to do is connect via optical but HDMI gives better sound.
Let me know what you think.
Kind regards
David
Hi David
I plugged the HDMI output from receiver to HDMI 2 (ARC) on tv and changed the HDMI settings on receiver
That seems to have fixed it
I might be in the market for a replacement receiver which can handle 4K passthrough and Bluetooth would be handier with WiFi
From what I have read the old only I have doesn’t work with 4K so not getting true picture. Is that correct ?0 -
Hi Luckycharms,Luckycharms_74 wrote: »Richersounds.ie: DavidS wrote: »Hi Luckycharms_74,
Does the receiver have ARC on it? If so you sould be able to connect the amp to the TV via the HDMI cable however you would need to change the input settings on the TV and receiver to read ARC. If this isn't working though the easiest thing to do is connect via optical but HDMI gives better sound.
Let me know what you think.
Kind regards
David
Hi David
I plugged the HDMI output from receiver to HDMI 2 (ARC) on tv and changed the HDMI settings on receiver
That seems to have fixed it
I might be in the market for a replacement receiver which can handle 4K passthrough and Bluetooth would be handier with WiFi
From what I have read the old only I have doesn’t work with 4K so not getting true picture. Is that correct ?
That is right, because there is no 4K passthrough you are only getting 1080p through the receiver. If you do want 4K images I would recommend using the optical and having the HDMIs plugged directly into the TV. As I say, the sound quality wouldn;t be as good but you wouldn't be compromising on picture quality.
Let me know what you think.
Kind regards
David0 -
Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window
)
Its a strange one
0 -
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.0 -
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Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?0 -
Hey Luckycharms_74.Luckycharms_74 wrote: »
Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?
Sometimes they do need assigned unfortunately.
It should say beside the optical input you are using which input it is under ( I take it it's the TV/CD that you mention).
If TV/CD is assigned to another input then you would need to reassign the optical to one that is not currently being used.
then you should be able to just select that input on the remote and get the sound from the television.
Things have developed a lot over the last 7 years so it might be possible that there is some compatibility issue between your amp and the new television as things like ARC were in their infancy where the receiver was released.
Let me know your thoughts.0 -
Still having same issue after those steps.Richersounds.ie: Kenny wrote: »
Hey Luckycharms_74.Luckycharms_74 wrote: »
Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?
Sometimes they do need assigned unfortunately.
It should say beside the optical input you are using which input it is under ( I take it it's the TV/CD that you mention).
If TV/CD is assigned to another input then you would need to reassign the optical to one that is not currently being used.
then you should be able to just select that input on the remote and get the sound from the television.
Things have developed a lot over the last 7 years so it might be possible that there is some compatibility issue between your amp and the new television as things like ARC were in their infancy where the receiver was released.
Let me know your thoughts.
I would put money on it being the known issue of the faulty "DSP Chip", but Onkyo have stopped honouring those repairs since Dec 2018
https://www.uk.onkyo.com/en/customer-service-program-118747.html
"Onkyo Finally Addresses "No Sound" Issues w/ Replacement/Extended Warranty Program
Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an Onkyo Brand receiver manufactured between 2009 and 2012 and affected by loss of audio or loss of network connection („Impacted Receiver“), Onkyo is launching a special Customer Care Program to remedy this issue. This program has three steps:
Verify if your Onkyo Brand receiver is impacted
If you have an Impacted Receiver, decide how you prefer to address the issue
Send us your Impacted Receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue: for Impacted Receivers, the warranty regarding the loss of audio or the loss of network connection will be extended through December 31, 2018, but shall in no case expire prior to the end of the statutory period for the original limited warranty or contractual guarantee, if any. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the statutory period for the original standard limited warranty or contractual guarantee, if any.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your Onkyo Brand receiver is an Impacted Receiver and thus eligible under this Warranty Extension Program please click here
We thank you for your loyalty!
End release"
It looks like I will have to find a repair agent locally unless I send it up to you guys for repair?0 -
Hi Lucky_Charms74,Luckycharms_74 wrote: »
Still having same issue after those steps.Richersounds.ie: Kenny wrote: »
Hey Luckycharms_74.Luckycharms_74 wrote: »
Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?
Sometimes they do need assigned unfortunately.
It should say beside the optical input you are using which input it is under ( I take it it's the TV/CD that you mention).
If TV/CD is assigned to another input then you would need to reassign the optical to one that is not currently being used.
then you should be able to just select that input on the remote and get the sound from the television.
Things have developed a lot over the last 7 years so it might be possible that there is some compatibility issue between your amp and the new television as things like ARC were in their infancy where the receiver was released.
Let me know your thoughts.
I would put money on it being the known issue of the faulty "DSP Chip", but Onkyo have stopped honouring those repairs since Dec 2018
https://www.uk.onkyo.com/en/customer-service-program-118747.html
"Onkyo Finally Addresses "No Sound" Issues w/ Replacement/Extended Warranty Program
Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an Onkyo Brand receiver manufactured between 2009 and 2012 and affected by loss of audio or loss of network connection („Impacted Receiver“), Onkyo is launching a special Customer Care Program to remedy this issue. This program has three steps:
Verify if your Onkyo Brand receiver is impacted
If you have an Impacted Receiver, decide how you prefer to address the issue
Send us your Impacted Receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue: for Impacted Receivers, the warranty regarding the loss of audio or the loss of network connection will be extended through December 31, 2018, but shall in no case expire prior to the end of the statutory period for the original limited warranty or contractual guarantee, if any. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the statutory period for the original standard limited warranty or contractual guarantee, if any.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your Onkyo Brand receiver is an Impacted Receiver and thus eligible under this Warranty Extension Program please click here
We thank you for your loyalty!
End release"
It looks like I will have to find a repair agent locally unless I send it up to you guys for repair?
You can certainly send it to us for repair. To book it in we charge a £50 non refundable estimate fee. This is to have it looked at and to cover shipping to the repair agents. With that repair though it could cost about the same as a new receiver. The repair agents will come back to us with a quote and you can decide if you'd like to go ahead with the repair. I won't know the exact figure until they get back to us but you could be looking at a couple of hundred pounds for the repair. For the age of the unit I think the most cost effective thing would be to look at a new amp as the features will be more compatible with your current TV and you won't be spending a fortune to fix something you'll always need a work around for.
Let me know what you think.
Kind regards
David0 -
Hi DavidRichersounds.ie: DavidS wrote: »
Hi Lucky_Charms74,Luckycharms_74 wrote: »
Still having same issue after those steps.Richersounds.ie: Kenny wrote: »
Hey Luckycharms_74.Luckycharms_74 wrote: »
Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?
Sometimes they do need assigned unfortunately.
It should say beside the optical input you are using which input it is under ( I take it it's the TV/CD that you mention).
If TV/CD is assigned to another input then you would need to reassign the optical to one that is not currently being used.
then you should be able to just select that input on the remote and get the sound from the television.
Things have developed a lot over the last 7 years so it might be possible that there is some compatibility issue between your amp and the new television as things like ARC were in their infancy where the receiver was released.
Let me know your thoughts.
I would put money on it being the known issue of the faulty "DSP Chip", but Onkyo have stopped honouring those repairs since Dec 2018
https://www.uk.onkyo.com/en/customer-service-program-118747.html
"Onkyo Finally Addresses "No Sound" Issues w/ Replacement/Extended Warranty Program
Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an Onkyo Brand receiver manufactured between 2009 and 2012 and affected by loss of audio or loss of network connection („Impacted Receiver“), Onkyo is launching a special Customer Care Program to remedy this issue. This program has three steps:
Verify if your Onkyo Brand receiver is impacted
If you have an Impacted Receiver, decide how you prefer to address the issue
Send us your Impacted Receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue: for Impacted Receivers, the warranty regarding the loss of audio or the loss of network connection will be extended through December 31, 2018, but shall in no case expire prior to the end of the statutory period for the original limited warranty or contractual guarantee, if any. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the statutory period for the original standard limited warranty or contractual guarantee, if any.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your Onkyo Brand receiver is an Impacted Receiver and thus eligible under this Warranty Extension Program please click here
We thank you for your loyalty!
End release"
It looks like I will have to find a repair agent locally unless I send it up to you guys for repair?
You can certainly send it to us for repair. To book it in we charge a £50 non refundable estimate fee. This is to have it looked at and to cover shipping to the repair agents. With that repair though it could cost about the same as a new receiver. The repair agents will come back to us with a quote and you can decide if you'd like to go ahead with the repair. I won't know the exact figure until they get back to us but you could be looking at a couple of hundred pounds for the repair. For the age of the unit I think the most cost effective thing would be to look at a new amp as the features will be more compatible with your current TV and you won't be spending a fortune to fix something you'll always need a work around for.
Let me know what you think.
Kind regards
David
Yeah thinking about it I don't think it's viable to get it repaired. I'll have a look on your website for a replacement receiver and get on then
Thanks0 -
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No problem, if you have any questions about the receivers just drop me a post!Luckycharms_74 wrote: »
Hi DavidRichersounds.ie: DavidS wrote: »
Hi Lucky_Charms74,Luckycharms_74 wrote: »
Still having same issue after those steps.Richersounds.ie: Kenny wrote: »
Hey Luckycharms_74.Luckycharms_74 wrote: »
Yeah, ill try a few more things on it 1st. With regard to the factory settings, I was using the remote instead of the receiver itself. I will try a facotry reset and see if that helps.Richersounds.ie: Kenny wrote: »
Hi LuckyCharms_74.Luckycharms_74 wrote: »Hi David
I connected the Optical cable to Optical 2 connection on the unit and set tv audio to Optical. The audio works on and off now (having said that it did the same when connected to HDMI). I have to try fiddle around with the menu and the speaker A/B button. Sometimes it works other times not.
Then the next time I turn it on it will just work. I'm sure it's just some small setting on the unit. I have tried the reset function by pressing the VCR/Power button on remote but "CLEAR" never appears.
Are there any places that could test the unit for me?
For the moment I have just bypassed the unit and I'm using the TV speakers for sound (otherwise her indoors will throw it out the window)
Its a strange one
Not sure where you are based but if you popped into us here at the Beflast store with it we could give it a test over.
I have selected the TV/CD setting on the unit as Optical 2. I assume that's all I need to do or will it work without assigning it?
Sometimes they do need assigned unfortunately.
It should say beside the optical input you are using which input it is under ( I take it it's the TV/CD that you mention).
If TV/CD is assigned to another input then you would need to reassign the optical to one that is not currently being used.
then you should be able to just select that input on the remote and get the sound from the television.
Things have developed a lot over the last 7 years so it might be possible that there is some compatibility issue between your amp and the new television as things like ARC were in their infancy where the receiver was released.
Let me know your thoughts.
I would put money on it being the known issue of the faulty "DSP Chip", but Onkyo have stopped honouring those repairs since Dec 2018
https://www.uk.onkyo.com/en/customer-service-program-118747.html
"Onkyo Finally Addresses "No Sound" Issues w/ Replacement/Extended Warranty Program
Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an Onkyo Brand receiver manufactured between 2009 and 2012 and affected by loss of audio or loss of network connection („Impacted Receiver“), Onkyo is launching a special Customer Care Program to remedy this issue. This program has three steps:
Verify if your Onkyo Brand receiver is impacted
If you have an Impacted Receiver, decide how you prefer to address the issue
Send us your Impacted Receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue: for Impacted Receivers, the warranty regarding the loss of audio or the loss of network connection will be extended through December 31, 2018, but shall in no case expire prior to the end of the statutory period for the original limited warranty or contractual guarantee, if any. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the statutory period for the original standard limited warranty or contractual guarantee, if any.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your Onkyo Brand receiver is an Impacted Receiver and thus eligible under this Warranty Extension Program please click here
We thank you for your loyalty!
End release"
It looks like I will have to find a repair agent locally unless I send it up to you guys for repair?
You can certainly send it to us for repair. To book it in we charge a £50 non refundable estimate fee. This is to have it looked at and to cover shipping to the repair agents. With that repair though it could cost about the same as a new receiver. The repair agents will come back to us with a quote and you can decide if you'd like to go ahead with the repair. I won't know the exact figure until they get back to us but you could be looking at a couple of hundred pounds for the repair. For the age of the unit I think the most cost effective thing would be to look at a new amp as the features will be more compatible with your current TV and you won't be spending a fortune to fix something you'll always need a work around for.
Let me know what you think.
Kind regards
David
Yeah thinking about it I don't think it's viable to get it repaired. I'll have a look on your website for a replacement receiver and get on then
Thanks0
