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Faulty ear in earphones

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  • 14-05-2019 5:33pm
    #1
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,097 Mod ✭✭✭✭


    I bought Soundmagic E10BT wireless earphones online from you (Order Number Mod Snip) at the end of November. The left ear has just stopped working on them,  Is  that suitable for repair, or replacement? 

    I live in Dublin so would need to ship them to you? I ask as commonly earphones can't be repaired so businesses ask for photos of them cut up instead of them being sent back (to show people aren't just scamming for more earphones) and the send out a replacement, so I'd like to know what you want me to do!


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    #2
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    Mod Comment

    Hi,

    I Snipped the order no from your post - any personal info should be by PM (as per Charter) for your own privacy and security.

    Cheers,

    Ritz.


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    #3
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Tar.Aldarion wrote: »
    I bought Soundmagic E10BT wireless earphones online from you (Order Number Mod Snip) at the end of November. The left ear has just stopped working on them,  Is  that suitable for repair, or replacement? 

    I live in Dublin so would need to ship them to you? I ask as commonly earphones can't be repaired so businesses ask for photos of them cut up instead of them being sent back (to show people aren't just scamming for more earphones) and the send out a replacement, so I'd like to know what you want me to do!
    Hey Tar.Aldarion.

    Sorry to hear you are having issues with your headphones.

    Unfortunately Soundmagic do require us to return any faulty products back to them for credit.

    If you could pout them in an envelope and return them back to us at:
    Richersounds
    7 Smithfield Square North
    Belfast
    Co. Antrim
    BT1 1FN

    As soon as they arrive back we will arrange for a replacement pair to be sent out to you.

    Any issues please let me know.


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    #4
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,097 Mod ✭✭✭✭Tar.Aldarion


    Thanks Kenny, I'll do that! I'll stick my info in there with them.


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    #5
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Tar.Aldarion wrote: »
    Thanks Kenny, I'll do that! I'll stick my info in there with them.
    Cheers Tar.Aldarion.

    I'll keep my eye out for them arriving.


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    #6
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,097 Mod ✭✭✭✭Tar.Aldarion


    Cheers, I've posted them now! Love having the boards forum for this.


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    #7
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Tar.Aldarion wrote: »
    Cheers, I've posted them now! Love having the boards forum for this.
    Thanks Tar.Aldarion.

    We are always here to help.

    I'll drop you a PM once they arrive and sort your replacements.


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    #8
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,097 Mod ✭✭✭✭Tar.Aldarion


    Have to say, really excellent support from Richersounds to anybody reading. The guys got it sorted  straight away, called me a few times to verify things and have a pair of different earphones on their way back to me already (mine were discontinued and they went through other options with me), even though I accidentally voided my warranty. They were really fast and a pleasure to deal with, lovely folks. World of difference between them and most places!


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    #9
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Tar.Aldarion wrote: »
    Have to say, really excellent support from Richersounds to anybody reading. The guys got it sorted  straight away, called me a few times to verify things and have a pair of different earphones on their way back to me already (mine were discontinued and they went through other options with me), even though I accidentally voided my warranty. They were really fast and a pleasure to deal with, lovely folks. World of difference between them and most places!
    Cheers for the kind words Tar.Aldarion.

    We always try our best for our customers :D

    I'll PM you over your tracking details now.

    Enjoy your weekend.


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    #10
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,097 Mod ✭✭✭✭Tar.Aldarion


    Got them now cheers! Seem like a great piece of kit.


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    #11
    Richersounds.ie: DavidS
    Company Representative Posts: 4,458 ✭✭✭Richersounds.ie: DavidS


    Tar.Aldarion wrote: »
    Got them now cheers! Seem like a great piece of kit.
    Thanks for the update Tar.Aldarion! Hope the new ones are working well for you!


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