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Google Authenticator 2 factor lost after restore

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  • 26-05-2019 9:49pm
    #1
    clint_silver
    Registered Users Posts: 2,900 ✭✭✭


    iphone 6. latest ios.

    Backed up, restored, same phone, authenticator lost all its settings. Its asking me to set up from fresh.

    All crypto logins, facebook ,google, all gone.

    Why didnt I back them up? I did, in the iphone backup. :mad::mad::mad:

    Firstly, anyone any idea how I can restore them from the iphone backup? The iphone restore works fine.

    Secondly - backup your keys manually, mail them to yourself, to avoid havin to find out my first question above.


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    #2
    Tazium
    Registered Users Posts: 902 ✭✭✭Tazium


    There’s no way to restore the tokens that I’ve found to date. I moved to Microsoft Authenticator for this exact reason. All the tokens are backed up now. Authy also offers backup. Sorry this isn’t helping you with lost tokens but might help next time around.


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    #3
    Dades
    Moderators, Society & Culture Moderators Posts: 25,558 Mod ✭✭✭✭Dades


    All my auths disappeared, too, recently I had to dig out recovery keys which I'd added to Notes. Did you keep any of those anywhere?


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    #4
    clint_silver
    Registered Users Posts: 2,900 ✭✭✭clint_silver


    afraid not, no backups. Im going trough the slow process of contacting each company to verify my identity.

    google authenticator urgghhhhh


    1 thing, Id recently setup 2fa with facebook and had the qr code image in my photos. set up a new auth with it but fb not recognising it. I got through to fb anyway but it doesnt fill me with confidence that even if I did have backups that theyed work...


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    #5
    apope8
    Registered Users Posts: 279 ✭✭apope8


    Can this help you?

    https://www.cnet.com/how-to/get-a-new-phone-move-google-authenticator-with-ease/


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    #6
    clint_silver
    Registered Users Posts: 2,900 ✭✭✭clint_silver


    apope8 wrote: »
    Can this help you?

    https://www.cnet.com/how-to/get-a-new-phone-move-google-authenticator-with-ease/

    not really, Id read that early on, its assuming I have the old authenticator installed with all the codes. When authenticator is restored with the rest of my apps, all the settings are lost. If Id known beforehand that that happened I could have carried out those steps to a standby phone or at the very least find some way of exporting them somewhere manually.

    Ive authenticated with most of the sites by now, think Ive only 2 crypto sites left.

    thanks though


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